Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 23, 2019 at 11:47 am #1070652
    Becker_EBG

    Hi,
    there are a couple of issues regarding the “load-More-Button” but none of them provides a solution for me.
    On our starting page: https://www2.ebg.tue.bw.schule.de/wordpress/ we have a masonry blog with 12 blog entries maxiumum (I changed this to 16 for a while to avoid the following problem). If there are more than 12 entries, a “Load more”-button is displayed.
    The Load-more-Button works fine if I use the URL mentioned above. Most of the users use the URL https://www.ebg-rottenburg.de/ instead which leads to the same page. The Load-more-Button is displayed, but it does not work anymore.

    Any ideas how to solve this?
    Kind regards
    Ingo
    PS: We use WordPress 5.0.3 with Enfold 4.5.2 – the update to WordPress 5.1 is planned for the upcoming weekend.

    February 24, 2019 at 5:12 pm #1070974
    Vinay

    Hey Becker_EBG,

    Thank you for contacting us.

    I check both the URLs and did not find any load more button at the bottom. It appears you have either changed the settings or it’s a caching issue on your end.

    Please make sure you are not using a CDN service like cloud flair to deliver the content which can cause the caching problem.

    Deactivate all caching plugins and try to Hard refresh or open the site in an incognito mode to check if the issue exists.

    Best regards,
    Vinay

    February 25, 2019 at 5:40 pm #1071373
    Becker_EBG

    Hey Vinai,
    thanks fr your answer.
    I changed the settings to 16 blog-entries displayed to avoid the problem temporarily. I now changed it to 12 entries again, so you can check it.
    As far as I know there is no CDN service we use. I tried a hard refresh – the problem still exists.
    It definitly has to do with the URL used: “https://www.ebg-rottenburg.de/” – the problem occurs. Direct link “https://www2.ebg.tue.bw.schule.de/wordpress/” – no problem.
    I wonder if there are any plugins causing this behavior – how can they be related to the URL used? It might have to do with the way the redirection ist handled on the provider’s side – but is there something I can tell them to change?

    Regards,
    Ingo

    February 28, 2019 at 8:34 am #1072538
    Ismael

    Hi,

    Thanks for the update.

    Those pages are not using the masonry element anymore. Did you remove it? Please create a test page so that we can inspect the issue.

    Best regards,
    Ismael

    February 28, 2019 at 3:28 pm #1072652
    Becker_EBG

    Hi Ismael,
    sorry – I made a mistake an loaded a demo into this page (I wanted to load it into another) :-( . I’m just working on getting the things as they have been before.
    However, the masonry element on our starting page is back and the problem persists.
    Regards,
    Ingo

    February 28, 2019 at 6:11 pm #1072687
    Becker_EBG

    Update:
    I discovered another thing: it has been reported by users that the lens (search-button) and arrows for scrolling upwards are not loaded from time to time. This is also related to the URL used. If you use the www2…-URL everything is shown, if you use the URL https://www.ebg-rottenburg.de, these symbols are not shown.
    Regards,
    Ingo

    • This reply was modified 5 years, 11 months ago by Becker_EBG.
    March 1, 2019 at 1:04 pm #1073144
    Ismael

    Hi,

    Thanks for the update.

    We don’t see any error in the page or in the console, so this is quite difficult to debug. Are you doing a redirect to that url? Please try to configure the CORS policy of the original site.

    // https://kriesi.at/documentation/enfold/icon/#icons-are-showing-as-rectangular-boxes-

    Add this configuration in the .htaccess file inside the root directory.

     <FilesMatch ".(php|ttf|otf|woff)$">
<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin "*"
</IfModule>
</FilesMatch>

    Best regards,
    Ismael

    March 1, 2019 at 2:48 pm #1073204
    Becker_EBG

    Hi Ismael,
    that solves the problem with the rectangular boxes, thanks!
    >>>> UPDATE: after a hard refresh the icons are shown, initially there are thre rectangular boxes again.
    By the way: I placed the code in a new .htaccess-File in the wordpress-folder.

    But the problem with the not working “Load more” button is still there :-( .

    The URL http://www.ebg-rottenburg.de is redirected to https://www2.ebg.tue.bw.schule.de/wordpress/ .

    Regards,
    Ingo

    • This reply was modified 5 years, 11 months ago by Becker_EBG.
    March 5, 2019 at 3:28 am #1074609
    Ismael

    Hi,

    Thanks for the update.

    Does it work when you switch to a default pagination? The AJAX call is not returning any error, so we’re not sure why it isn’t loading the items.

    Best regards,
    Ismael

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