Viewing 16 posts - 1 through 16 (of 16 total)
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  • #1070060

    Hi, I updated the Enfold theme, and now I have this problem: the “Follow-Up Emails” (WooCommerce) plugin no longer sends emails. I have this error message (see Private Content ). Can you help me? Thank You!!

    #1070678

    Hey giorgio_betagrafic,

    Which version of php are you running?

    Best regards,
    Victoria

    #1070695

    Hi Victoria,
    I’m running PHP 7.2

    #1071361

    Hi, can anyone help me please?

    #1071431

    Hi giorgio_betagrafic,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #1071466

    Hi Victoria,
    in Private Content the link for temporary 24-hour access.
    Thank You

    #1072256

    Hi, I noticed that no one else has entered the backend of my website to take a look. I kindly ask you to help me as my e-commerce does not work properly. To create the error just go to FollowUps> scheduled email> and try to send an email as an example attached in Private Content. Thank you

    #1072793

    Hello. Please you can have an answer to this problem, too many days have passed and unfortunately my e-commerce does not work as it should. Can you help me?

    #1073059

    Hi giorgio_betagrafic,

    The error is about a variable product, are you sure it is the one that affects your email plugin?

    Best regards,
    Victoria

    #1073064

    Hi Victoria,
    Hi, is it possible to understand which product is it?

    #1073094

    I tried to delete all the variable products but the problem is there. to do this test I created a staging site

    #1075151

    Hi,

    The issue exists on variable products it is true.
    We are working on some more related to this issues by the way! :)

    Best regards,
    Basilis

    #1075190

    OK thanks. When will it take time? I need to solve as soon as possible.

    #1076768

    Hi,

    Yes a new update should be released soon.

    Best regards,
    Basilis

    #1080290

    Hi, I’ve decided to change the THEME because your support is really poor. I would like to claim compensation for the damage I am suffering with my site. I await your response urgently before turning to a lawyer. Thank you
    ——-
    IN ITALIANO
    Salve, ho deciso di cambiare tema perchè il vostro supporto è veramente scadente. Vorrei chiedere un risarcimento per i danni che sto subendo con il mio sito. Attendo urgente vostra risposta prima di rivolgermi ad un legale. Grazie

    #1081250

    Hi,

    Sorry for the problem, if you want a refund for the theme then you can request that with Envato as we don’t handle any sales related matters ourselves.

    Best regards,
    Rikard

Viewing 16 posts - 1 through 16 (of 16 total)
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