Viewing 15 posts - 1 through 15 (of 15 total)
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  • February 19, 2019 at 4:50 am #1068747
    Viet

    Hi, first post here. Thanks for this great theme.

    I create a page to list the portfolio items, but after accessing the items from the porfolio grid listing, the breadcrumbs on the item page showing a different page instead.

    I not modifying Enfold core file or using and plugin which could affect this. Could one of the Enfold staff kindly have alook and suggest the solution to fix this.

    Thanks so much in advance.

    February 19, 2019 at 9:00 pm #1069093
    Victoria

    Hey Viet,

    Best regards,
    Victoria

    February 20, 2019 at 2:47 am #1069240
    Viet

    Hi Vic, thx for gettting back. Please check again.

    February 21, 2019 at 4:16 am #1069772
    Nikko

    Hi Viet,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    February 21, 2019 at 5:57 am #1069782
    Viet

    Hi, please see link below.

    February 24, 2019 at 5:56 am #1070832
    Viet

    Hi,

    Much appreciate if one of the Enfold staff could have a look into this soon as we are trying to get our website up and running. Thx.

    February 25, 2019 at 11:10 pm #1071515
    Basilis

    Hi,

    Can we disable plugins so we can do some tests?

    Best regards,
    Basilis

    February 26, 2019 at 3:42 am #1071603
    Viet

    Hi Basilis,

    Yes. I would like to have this solve as soon as posible. Thanks.

    February 28, 2019 at 7:36 am #1072517
    Nikko

    Hi Viet,

    We apologize for the delayed response since there’s been a lot of queries lately.
    I tried to access your site, however it just returns:

    Error 523
Origin is unreachable

    Screenshot in private content.

    Best regards,
    Nikko

    March 1, 2019 at 5:17 am #1072870
    Viet

    Hi Nikko,

    Please check again.

    Regards.
    V

    March 2, 2019 at 6:11 pm #1073648
    Nikko

    Hi V,

    I have checked it and I can see your site, however the access you gave has already expired.
    Can you give us access again? for the meantime try to temporarily disable all plugins and flush out cache and check if the issue still persists.
    If the issue is gone then try to enable the plugins one by one to know which one is causing the issue.

    Best regards,
    Nikko

    March 2, 2019 at 6:24 pm #1073660
    Viet

    Hi Nikko,

    I followed up your advice and disabled all plugins, but still same issue.

    I hope to get this issue solve soon as this is getting really annoying.

    March 2, 2019 at 6:57 pm #1073676
    Nikko

    Hi V,

    I think it’s related to WPML.
    I tried to disable the WPML plugins (and the 2 addons) and flush out the cache, the breadcrumbs shows as (private content).
    But if I enable it, it returns back to Positioners.

    Best regards,
    Nikko

    March 2, 2019 at 7:01 pm #1073680
    Viet

    Hi Nikko,

    I did tried to disabled all those 3 plugins from WPML before as suggested by you on original post, but still reported wrong breadcrumbs.

    March 4, 2019 at 5:07 am #1074126
    Nikko

    Hi V,

    We would like to try to isolate the issue but it will affect your live site, can you try to create a staging site? basically it’s just a duplicate of your site placed in your subdomain, this is usually used to test things without risking your live site. Here is a tutorial on how to do it: https://themeisle.com/blog/wordpress-staging-site/
    We’ll be needing admin access and ftp access for the staging site.

    Best regards,
    Nikko

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