Viewing 12 posts - 1 through 12 (of 12 total)
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  • February 14, 2019 at 2:38 pm #1066974
    vilk85

    Hello,

    Currently I’m doing some refreshment work on our website and I came across some issues.

    It does happen on some pages not all ( I can not define exactly what causes the issue)

    Problems:
    1. Preview does not load anything just shows loading animation forever.
    2. Update button does the same it turns gray and shows “Updating…” but it never ends.
    3. Can not save Template it shows: Error fetching content – please reload the page and try again
    4. I tried to remove objects from draft to see if anyone causes problems and finally: I could update website and save the draft as template and also I could load the preview but preview showed old version of website ( like no changes have been made at all)

    My guess is that all these issues are caused by same reason.

    What I already tried to do and did not help:
    WP and Enfold updated to latest ver.
    Disabled all plugins.
    Cleared Cache with W3 Total Cache plugin
    Flushed permalinks.

    Please Help

    • This topic was modified 6 years, 2 months ago by vilk85.
    February 15, 2019 at 8:25 am #1067339
    Rikard

    Hey vilk85,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 15, 2019 at 11:40 am #1067399
    vilk85

    Thanks for reply.
    Here you go.

    • This reply was modified 6 years, 2 months ago by vilk85.
    February 18, 2019 at 6:00 am #1068122
    Rikard

    Hi,

    Thanks for that, I think your problems are due to the new block editor in WordPress 5. Could you try to update to the latest version (4.5.4) then select to use the Classic Editor in the theme options to see if that helps? You could also try to disable the WordPress block editor using this in your functions.php file:

    // disable for posts
add_filter('use_block_editor_for_post', '__return_false', 10);

// disable for post types
add_filter('use_block_editor_for_post_type', '__return_false', 10);

    Best regards,
    Rikard

    February 18, 2019 at 1:22 pm #1068343
    vilk85

    Hi,

    Thank you for reply.
    I have updated Enfold to 4.5.4 then turned off the block editor.
    I tried edit page and see the preview and I got this Error:

    Error [403] Forbidden : No permission

    You don’t have permission to access /wp-admin/post.php

    February 19, 2019 at 6:17 am #1068769
    Rikard

    Hi,

    Thanks for the update, though I’m having no problems editing the page in private. On which page are you having this problem?

    Best regards,
    Rikard

    February 20, 2019 at 2:21 pm #1069466
    vilk85

    Thanks for checking out.

    As I mentioned in my first post problem does appear on all pages. Please take a look these.

    When I use classic editor it works fine but when I switch to Advanced Builder it gives an Error if I try to publish, preview or save draft.

    • This reply was modified 6 years, 2 months ago by vilk85.
    February 20, 2019 at 6:59 pm #1069627
    Victoria

    Hi vilk85,

    Best regards,
    Victoria

    February 21, 2019 at 1:09 pm #1069918
    vilk85

    Hi Victoria.

    Yes that is the problem. It happens only with advanced builder on some pages (not all) so my guess this is not the server’s security issue however I will check that.

    I never experienced this problem before and I use Enfold + WordPress + this Server over 3 years.

    Could the security settings change by itself? Why it works on some pages and the other not?

    • This reply was modified 6 years, 2 months ago by vilk85.
    February 24, 2019 at 3:41 pm #1070938
    Victoria

    Hi vilk85,

    There could have been some change in security settings on the server done by the hosting provider or some security or caching plugin changing the rules in the .htaccess. So yes, some things can be changed even if we are not aware of those.

    Best regards,
    Victoria

    February 25, 2019 at 4:04 pm #1071320
    vilk85

    It works.

    You were right.

    Some kind of server security was causing this error. They did not notify me about any security changes. Website worked fine in most cases so I did not suspect server issues.

    Thanks for help.

    • This reply was modified 6 years, 2 months ago by vilk85.
    February 28, 2019 at 6:29 am #1072496
    Rikard

    Hi,

    Great, I’m glad that Victoria could lead you in the right direction. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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