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AuthorPosts
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February 13, 2019 at 5:04 pm #1066539
Hello everybody,
when scrolling the page, the background images are jittering.
Page (ballettschule-laskiwitt.de)
This only happens with Microsoft IE and Edge in Firefox scrolls everything normally?I deleted the cache and turned off the plugin WP Rocket.
I suspected the caching but the problem still exists.What could that be?
Greetings
IngWFebruary 14, 2019 at 5:52 pm #1067087Hey IngW,
Do you have any plugin doing the images lazy load? If yes, please disable that too and see if the issue persists.
Best regards,
VictoriaFebruary 14, 2019 at 6:48 pm #1067107Hello Victoria,
Thank you for answering me, I can test that tomorrow I’m not at home right now.
I use the plugins WP Rocket (lazy load turned on) and Smart Slider 3 Pro (lazy load turned off).
I turn it off and write tomorrow if it works.Thanks
IngWFebruary 15, 2019 at 1:29 pm #1067446Hello Victoria,
Lazy load on WP Rocket is disabled. I also turned off both plugins.
Unfortunately, the problem still exists.Best regards
IngWFebruary 16, 2019 at 9:17 pm #1067791Hi IngW,
Can you disable caching and minification for now?
Best regards,
VictoriaFebruary 16, 2019 at 10:50 pm #1067829Hello Victoria,
I switched off caching (Wp Rocket is off)
Best regards
IngWFebruary 18, 2019 at 6:37 pm #1068530Hello Victoria,
I have written this post in german my english is not so good.
Mr. Basilis answered me and I uploaded a video maybe that helps to understand my problem.
Thanks,
IngWFebruary 18, 2019 at 11:12 pm #1068631Hi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
BasilisFebruary 19, 2019 at 6:23 am #1068770Hello Basilis,
I have created an account.
Thanks,
IngWFebruary 20, 2019 at 6:05 pm #1069594Hello Basilis,
I took the freelancer demo as base.
I’ve found the problem also exists with the demo.
I uploaded a video, see link.Thanks,
IngWFebruary 24, 2019 at 6:06 pm #1070988Hi,
Sorry for the late reply, I have taken a look at your page and researched the issue, it seems that this has been a MS issue for a while but I may have found a solution using javascript, only I can’t test it on my localhost due to a different MS issue, so, Please include FTP access in the Private Content area so I can try adding the javascript to your site to see if it helps.Best regards,
MikeFebruary 24, 2019 at 8:53 pm #1071015Hello Mike,
thank you for your help.
I have set up a ftp access to content. See private area.Best regards,
IngWFebruary 24, 2019 at 9:48 pm #1071031Hi,
Thank you for the FTP access, the script in the article was almost correct, but I managed to adjust it so it would work. Please clear your browser cache and check.This is what I added to your child theme functions.php:
//disable smoth scrolling error on edge causing jumpy fixed images function disable_smoth_scrolling_error_edge(){ ?> <script> (function($){ $(document).ready(function(){ if(navigator.userAgent.indexOf("MSIE")) { $('body').on("mousewheel", function () { // remove default behavior event.preventDefault(); //scroll without smoothing var wheelDelta = event.wheelDelta; var currentScrollPosition = window.pageYOffset; window.scrollTo(0, currentScrollPosition - wheelDelta); }); } else { } }); })(jQuery); </script> <?php } add_action('wp_footer', 'disable_smoth_scrolling_error_edge');
Best regards,
MikeFebruary 25, 2019 at 6:09 pm #1071385Hello Mike,
I tested it on different machines with Win10 and IE11 and Edge. Everything is fine now no jittering anymore.
Thank you very much MikeBest regards,
IngWFebruary 26, 2019 at 6:59 am #1071644Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
Mike -
AuthorPosts
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