Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 8, 2019 at 9:10 pm #1064768
    Maike

    Hi, I saw other users having this issue before, but my impression was that it was supposedly fixed with the latest update – which I did via ftp, still running into the same problem:
    The Video (slideshow full size) is not displayed on mobile , instead there is the line ‘[object Object]’ (instead of fallback image, it just takes the space it takes for a line of code).
    Enfold: 4.5.3, WordPress 5.0.3
    How can I fix this?

    February 9, 2019 at 4:07 am #1064846
    Nikko

    Hey Maike,

    In your WordPress Dashboard, go to Enfold > Performance > Disabling of template builder elements, try to set this to Always load all elements.
    Let us know if this helps.

    Best regards,
    Nikko

    February 9, 2019 at 7:25 pm #1064968
    Maike

    Hi Nikko,
    this option was already set to “Always load…”.
    Would it help if I sent you admin access?

    February 10, 2019 at 3:39 pm #1065145
    Victoria

    Hi Maike,

    Yes, please. Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 11, 2019 at 2:05 pm #1065426
    Maike

    Here you go – thanks…

    February 11, 2019 at 2:09 pm #1065429
    Maike
    This reply has been marked as private.
    February 13, 2019 at 5:46 am #1066257
    Ismael

    Hi,

    Thanks for the update.

    The default login url “wp-admin” or “wp-login” is not working. Did you change the login url? Please add it in the private field.

    Best regards,
    Ismael

    February 13, 2019 at 6:05 am #1066273
    sokolovichi
    This reply has been marked as private.
    February 13, 2019 at 9:17 am #1066336
    Rikard

    Hi sokolovichi,

    There are no details in private in your reply. Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    • This reply was modified 5 years, 10 months ago by Rikard.
    February 13, 2019 at 10:39 am #1066375
    Maike

    @Ismael: Sorry, my bad, forgot to mention that… admin login below.
    Thanks!

    • This reply was modified 5 years, 10 months ago by Maike. Reason: all info in one place
    February 15, 2019 at 4:39 am #1067263
    Ismael

    Hi,

    Thanks for the update.

    It turned out to be an issue with the compressed scripts. We disabled the compression temporarily to let the theme load the latest scripts. Please remove the browser cache prior to checking the page.

    Best regards,
    Ismael

    February 15, 2019 at 10:57 am #1067386
    Maike

    Thanks! Any action required on my side? Will this be fine after the next update as well?

    February 18, 2019 at 6:16 am #1068135
    Ismael

    Hi,

    Yes, it was just loading an old version of the scripts because of the file compression, not an actual error or anything, so it should work fine on the next update. You can enable the script compression back if you want.

    Best regards,
    Ismael

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