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  • February 8, 2019 at 9:33 am #1064486
    vignesh_srv

    Hello Team,

    I tried registering the theme after creating a token ID but I’m receiving the following strange error:

    “Could not connect to the internet. Please reload the page and try again”

    My internet connection is working fine.

    February 9, 2019 at 6:13 am #1064862
    Rikard

    Hey vignesh_srv,

    Where can we see and reproduce the problem?

    Best regards,
    Rikard

    February 11, 2019 at 6:58 am #1065315
    vignesh_srv

    Please refer that screenshot

    • This reply was modified 6 years, 1 month ago by vignesh_srv.
    February 11, 2019 at 8:42 pm #1065651
    Victoria

    Hi vignesh_srv,

    Have you followed the steps here?

    Theme Registration

    Could you please attach some screenshots of the issue?

    Best regards,
    Victoria

    February 12, 2019 at 6:56 am #1065793
    vignesh_srv

    Yes, I have completed all those steps and when I tried entering my token code, I get an error saying “there is no internet connection”. The Internet is working fine, something wrong with the theme.

    Please refer the screenshot here – https://drive.google.com/file/d/1_B2O2g-2GPuDL8q4c_rjgtqbIOqmdwBK/view?usp=sharing

    • This reply was modified 6 years, 1 month ago by vignesh_srv.
    February 13, 2019 at 5:55 am #1066268
    Rikard

    Hi,

    Thanks for the screenshot, though it’s not shared publicly so we can’t see it. Please post admin login details to your site in private so that we can see the problem for ourselves. Also please post the token you are trying with.

    Best regards,
    Rikard

    February 13, 2019 at 7:53 am #1066313
    vignesh_srv
    This reply has been marked as private.
    February 14, 2019 at 5:23 am #1066778
    Rikard

    Hi,

    Thanks for that, I get the same problem on my end. You are getting a 500 internal server error on the file in private. Could you try to contact your hosting provider to see if they know why that is?

    Best regards,
    Rikard

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