Enfold theme – no content to upload- how to contact support for New theme link

Hey Annabmos,
I would like to assist, but just so I understand correctly I have a couple of questions.
Did you use the “Installable WordPress file only” option to download the file?

If you select the “All files & documentation” by mistake, you will not be able to install this zip as is. Instead unzip the file and then locate the installable theme file within it. Please see this article for more information.

If you downloaded the correct file and WordPress is still giving you this error, there is a possibility that a setting in WordPress needs to be adjusted, Please include a admin login in the Private Content area so we can take a look.

Best regards,
Mike

Hi,
Thanks, I tried to login but I got this error: “Jetpack has locked your site’s login page”
Please check.

Best regards,
Mike

Hi,
Typically this occurs when there is an issue with the zip file, or the server settings don’t allow enough time or memory to install. I will help solve this, but I still can’t login to check, Please see the screenshot in Private Content area. Please check the login.
Also please include a dropbox, or Google Drive link to the file you are trying to upload as the theme.
If you provide FTP access I probably can bypass whatever limitation and install the theme for you.

Best regards,
Mike