Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • February 1, 2019 at 4:53 pm #1061606
    Hermann
    Guest

    How I get a user for the support forum?

    February 2, 2019 at 6:04 am #1061864
    Vinay

    Hey Hermann,

    Thank you for contacting us.

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    February 2, 2019 at 9:20 am #1061928
    Hermann
    Guest

    Hi Vinay
    I have already tried this without success. The system says I can not log in with my code anymore because it’s already logged in.

    February 3, 2019 at 10:47 am #1062171
    Rikard

    Hi,

    Which details are you trying to login with? Please post them in private.

    Best regards,
    Rikard

    February 3, 2019 at 10:51 am #1062175
    Hermann
    Guest

    I try to register with my code.
    Below my code

    February 4, 2019 at 10:24 am #1062571
    Rikard

    Hi,

    Thanks for that, though you are already registered, please see private. You used a .at email address to register the account.

    Best regards,
    Rikard

    February 4, 2019 at 7:56 pm #1062827
    Hermann
    Guest

    Hi, Yes I used a .at address. The problem is, your mail server doesnt send emails to my email server. How I get the password?

    February 6, 2019 at 6:14 am #1063456
    Rikard

    Hi,

    Thanks for the update, we can set a new password for you. We just need to verify that it’s actually your email address, could you post it in private please?

    Best regards,
    Rikard

    February 6, 2019 at 7:59 pm #1063737
    Hermann
    Guest

    Below

    February 8, 2019 at 6:12 am #1064421
    Rikard

    Hi,

    Thanks for that, but I need you to verify that you know the email address which the account was registered with. Otherwise we have no idea of knowing if what you are saying is true or not. Simply post the email you used to register the account in private.

    Best regards,
    Rikard

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