Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 1, 2019 at 4:43 pm #1061605
    phillipjlee

    Hello,

    I have setup a staging website under our organization’s main site (located at GoDaddy). Each time I try to update the theme on this website, it does not work. Someone from GoDaddy did mention that Enfold sometimes locks the update for some reason but I was not able to fully understand his reasoning.

    Please advise as soon as possible.

    Kind Regards

    February 2, 2019 at 6:03 am #1061863
    Vinay

    Hey phillipjlee,

    Thank you for contacting us.

    What problem or error do you see when you try to update? We would require the wordpress admin details to take a closer look at this issue. Please share the credentials in the private content area.

    Best regards,
    Vinay

    February 5, 2019 at 12:24 am #1062933
    phillipjlee

    Hello,

    If you use the GoDaddy credentials to login, you can access our Managed WordPress product page. From here, you can click on “Staging” on the right-hand side in the box. Then, you can click “Staging Settings.” From here, you can click the button for “Staging WP Admin” which should you lead you to the staging URL mentioned and the WP dashboard.

    From here, I proceed to click “Enfold” and travel down to “Theme Update.” Although I’ve put in operational credentials for the update, when I check for updates and attempt to update, I receive the following error:

    Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Please advise.

    February 6, 2019 at 7:16 am #1063471
    Rikard

    Hi,

    Thanks for that, I see that you are running a very old version and several files have moved since that version. It could explain the server errors. Could you try to completely remove the theme files and then upload the new version via FTP to see if that helps please? Remember to backup your site before attempting this.

    Best regards,
    Rikard

    February 6, 2019 at 7:19 am #1063473
    phillipjlee

    Thanks! How would I do that..? I’ve been searching online but I’ve only found tutorials for non-staging sites.

    How do I update via ftp on a STAGING site…?

    February 7, 2019 at 8:28 am #1063907
    Rikard

    Hi,

    Your site is using the latest version of the theme already, so I’m guessing you managed to get it working?

    Best regards,
    Rikard

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