Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 30, 2019 at 5:47 pm #1060564
    DariaL

    Hello,

    The issue I have for a while already is that sometimes the text block (in Enfold content elements) does not open for editing at the back end of my website.

    I use the Enfold theme, and very happy with it. But sometimes I have this bug with the text blocks.

    Sometimes, I click on the text block to edit it, and the text block does not open, I just see an empty white block.
    It does not happen with all the text blocks, only some. And the text blocks that do not open now, can start opening after some time. So I just keep on trying to edit them.

    The way I deal with the issue for now: 1) just wait until it opens, and keep on trying to click on it to open (can take a couple of days); 2) or just delete a text file and make another one I need if I need to make an urgent change.

    If needed, I can provide some print screens to show how it looks.

    My question is: how can I get rid of this bug?

    Thank you very much on forehand!
    With kind regards,
    Daria

    January 31, 2019 at 4:29 am #1060701
    Vinay

    Hey Daria,

    A plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test. If you still have the same issue please post your admin login details in private content area so we can take a closer look at this issue.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    January 31, 2019 at 8:47 pm #1061150
    DariaL

    Hi Vinay,
    Thank you for your fast reply.
    I do not use any plugins yet. I am planning to use plugins in the future.

    What I forgot to mention in my previous message is that I have this bug not only with some text blocks, but aso with testimonials texts sometimes. Example of the text block that does not open on my homepage up-left: “In my practice as ….”

    Hereby I post my further details in the private content area.
    Thank you so much on forehand for looking into my issue, I appreciate your time!

    With kind regards,
    Daria

    February 1, 2019 at 5:08 am #1061349
    Vinay

    Hi,

    Thank you for the credentials.

    I checked the site and see some errors. Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here.

    If that does not help, feel free to reply here.

    Best regards,
    Vinay

    February 1, 2019 at 10:34 am #1061448
    DariaL

    Hi Vinay,
    I have updated the Enfold theme as in your instructions, and it is working!:)
    Thank you very much!!
    Have a nice day,
    Daria

    February 2, 2019 at 3:14 pm #1062002
    Rikard

    Hi Daria,

    Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    February 5, 2019 at 7:45 pm #1063276
    DariaL
    This reply has been marked as private.
    February 5, 2019 at 10:23 pm #1063372
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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