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  • #1059840

    I received a email saying I have an update

    We’d like to let you know that an update to your item Enfold – Responsive Multi-Purpose Theme by Kriesi is now available in your Downloads page.
    Remember: you need to be logged in to download the update.

    Then I went to my wordpress dashboard and scrolled down to theme update and there was a black box, inside it said:
    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden
    username Errorcode 403 returned by Envato: Forbidden
    email Errorcode 403 returned by Envato: Forbidden
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    The bottom of the page said: Your current Enfold Theme Version Number is 4.5.2

    I don’t understand what I am supposed to do

    #1060821

    Hey Cami_B,

    Did you make sure to set the correct permissions to your token? https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Rikard

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