Viewing 13 posts - 1 through 13 (of 13 total)
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  • January 28, 2019 at 12:49 pm #1059599
    drfingerless

    After trying to validate my token I am getting the following set of errors. I have tried using incognito mode but that hasn’t worked. I am including admin access details and ftp if needed.

    Last time we checked the token we were not able to connected to Envato:
    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    Following errors occured:
    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    January 31, 2019 at 6:14 am #1060782
    Rikard

    Hey drfingerless,

    Did you make sure to give the token the correct permissions? Please read more about how that is done here: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Rikard

    January 31, 2019 at 7:39 am #1060814
    drfingerless

    Fantastic. That was the problem. I am used to other themes pre-filling these boxes but once I ticked the right ones the generated token was accepted right away. Just one other thing. I now have the latest version of Enfold but my Layerslider did not update in the process and is still v4.5.5. And in fact a layerslider I am using on the site now does not function. How can I update Layerslider?

    February 1, 2019 at 10:04 pm #1061725
    Victoria

    Hi drfingerless,

    That is very strange. The Layer Slider gets updated with the theme and so yours is supposed to be updated. Did you update the theme via FTP?

    Which version of php are you running?

    Best regards,
    Victoria

    February 2, 2019 at 12:11 am #1061799
    drfingerless

    PHP 5.6
    I just used the WordPress update feature within the Theme details section.

    February 3, 2019 at 10:00 am #1062158
    Rikard

    Hi,

    Thanks for the update, I’ve never seen that happen before. What happens if you disable the jQuery Updater plugin? I’ve seen it cause problems before, though I’m not sure if it can be cause this time. If that doesn’t work then please try disabling all plugins to see if that makes any difference.

    You should probably consider updating your PHP version since 5.6 and 7.0 won’t get any more security updates from now on.

    Best regards,
    Rikard

    • This reply was modified 5 years, 11 months ago by Rikard.
    February 4, 2019 at 8:53 am #1062526
    drfingerless

    My host is in the process of updating their servers to 7.0. Should happen in the first half of this year.
    But that shouldn’t have prevented the layerslider updating. What happens when I disable the jQuery updater plugin? Nothing. It deactivates.
    If I disable all my plugins that isn’t going to install a new version of layerslider. So how will I do that?
    Currently my site is failing without this new version.

    February 7, 2019 at 5:19 pm #1064190
    Victoria

    Hi drfingerless,

    Please make a full website backup and reupdate the theme via FTP.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    February 11, 2019 at 1:58 am #1065262
    drfingerless

    As instructed I deleted and re-uploaded the newest version of the Enfold theme via ftp but I still have the old layerslider installed. It doesn’t seem to be updating with the newest version of the Enfold theme.

    February 11, 2019 at 2:46 pm #1065441
    Rikard

    Hi,

    Thanks for the update, would you mind if we gave it a go? We just need to verify that you have proper backups of the site before we try to overwrite the theme?

    Best regards,
    Rikard

    February 11, 2019 at 11:38 pm #1065730
    drfingerless

    I would be happy for you to give it a try.
    I am including login details and FTP access below.

    February 11, 2019 at 11:42 pm #1065731
    drfingerless

    I have backed up the site by the way.

    February 13, 2019 at 4:59 am #1066224
    Rikard

    Hi,

    Thanks for the update, I had a look at your site again just now and I saw that you had the LayerSlider installed as a separate plugin. I deactivated that and now everything seems fine, I’m not sure how I could have missed that the first time. Could you check your site please?

    Best regards,
    Rikard

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