Viewing 22 posts - 1 through 22 (of 22 total)
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  • January 21, 2019 at 1:59 pm #1056641
    Yoursefzade

    Hi,

    I create custom page for 404 page and in theme option i active this page as Error 404 Page. it’s work for page and post.
    My website permalink is Post name. In this permalink when 404 happen for image like this URL: https://ariamedtour.com/wp-content/uploads/2019/01/test.jpg it’s show some page that’s not exist.These is a correct url for 404 page: https://ariamedtour.com/404-not-found and should be display.

    please help me to solved this problem

    thank you.

    January 21, 2019 at 2:56 pm #1056695
    Nikko

    Hey ariamedtour,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    January 21, 2019 at 3:09 pm #1056710
    Yoursefzade

    Hi Nikko,

    thank you please see private.

    January 22, 2019 at 2:27 pm #1057214
    Nikko

    Hi ariamedtour,

    The 404 page is fixed.
    I went to Enfold > Theme Options and change the 404 page to another page then cleared the cache.
    Then set it back to the right 404 page and cleared the cache and it’s all good :)

    Best regards,
    Nikko

    January 22, 2019 at 2:47 pm #1057226
    Yoursefzade

    Hi Nikko,

    Yes It’s work but please check sample like this url: https://ariamedtour.com/wp-content/uploads/2019/01/test.jpg it should show page with this picture and content:
    it should show this page with this content

    but it’s show this page with wrong content:

    it's not true content to show

    Please test this url above. Other url with no folder like: https://ariamedtour.com/test123 it’s work fine but in url with some folder like that i mention above it’s not work.

    thank you.

    • This reply was modified 5 years, 11 months ago by Yoursefzade.
    January 22, 2019 at 3:18 pm #1057258
    Nikko

    Hi ariamedtour,

    Can you try to flush out the cache from the plugin then disable the caching temporarily?
    Caching might be causing some issues.

    Best regards,
    Nikko

    January 22, 2019 at 3:24 pm #1057261
    Yoursefzade

    Hi Nikko,

    I disable caching on server and site.
    This issue happen on other website’s language that have not cache.

    January 22, 2019 at 4:09 pm #1057273
    Nikko

    Hi ariamedtour,

    I have checked it and I think there’s a plugin that causes the issue/conflict.
    I have tested the same thing on my end but I’m not getting the same result.
    Also if you check on the page title it’s accurate “Page Not Found | Yoursite” but the content inside shows the contact us page.
    Try to disable all your plugins and check then enable them one by one and check to know which plugin causes the problem.

    Best regards,
    Nikko

    January 22, 2019 at 6:05 pm #1057362
    Yoursefzade

    Hi Nikko,

    When i disable Yoast SEO plugin every thing is fine. i guess enfold 404 page is not compatible with yoast.

    What is your suggest for this problem because i know Enfold support yoast. I think it’s a little bug.

    thank you.

    January 22, 2019 at 6:19 pm #1057368
    Nikko

    Hi ariamedtour,

    Yes, our theme is compatible with Yoast SEO maybe there’s just a setting which causes some requery and is conflicting with Enfold custom 404 page.

    Best regards,
    Nikko

    January 22, 2019 at 6:47 pm #1057378
    Yoursefzade

    Hi Nikko,

    I check one by one option on yoast and reset all setting to default but still have a problem. please help me to solved this problem

    thank you

    January 26, 2019 at 12:30 am #1058957
    Basilis

    Hi,

    Can you please also try contact the Yoast team? They might have some better ideas.

    Best regards,
    Basilis

    January 26, 2019 at 6:21 am #1059016
    Yoursefzade

    Hi Basilis,
    I contact Yoast team and said to me try default WordPress theme or other Theme. I test it on default WordPress theme and one of my own theme and it’s no problem.
    Yoast team said this issue is on your Enfold theme and you should contact with Enfold theme support.

    Thank you.

    January 28, 2019 at 11:25 pm #1059833
    Basilis

    Hi,

    Thank u for letting us know. I suppose we need to dig deeper from our side to the issue/

    Best regards,
    Basilis

    January 29, 2019 at 10:03 am #1059923
    Yoursefzade

    Hi
    Thank you and I’m waiting for solved this issue.

    February 1, 2019 at 8:29 am #1061410
    Ismael

    Hi,

    Thank you for your patience. Would you mind if we access the file server? We will need the FTP login details. Please post it in the private field.

    Best regards,
    Ismael

    February 2, 2019 at 6:48 am #1061880
    Yoursefzade

    Hi Ismael,

    Please see private filed

    thank you.

    February 6, 2019 at 2:15 am #1063423
    Ismael

    Hi,

    I tried to debug the issue for a while but I couldn’t find the issue. How did you find these urls in the first place? Are they being reported in your google console? You can manually redirect them to the designated 404 page for now.

    Best regards,
    Ismael

    February 6, 2019 at 6:57 am #1063465
    Yoursefzade

    Hi,
    When i delete some image then when i enter image url i see this error.

    February 7, 2019 at 9:51 am #1063961
    Ismael

    Hi,

    Alright. For now, please redirect those pages to the designated 404 page whenever you delete an image.

    Best regards,
    Ismael

    February 7, 2019 at 10:00 am #1063971
    Yoursefzade

    Hi Ismael,
    For SEO reason i change permalink to /%category%/%postname%/ and this problem is solved. But if set permalink to /%postname%/ that happen again.

    Thank you.

    February 11, 2019 at 8:01 am #1065339
    Ismael

    Hi,

    Sadly, I don’t know why that is. Please keep the permalink settings for now. And keep in touch with the Yoast team for additional help.
    We’ll close this thread for now because it’s getting lengthy. Don’t hesitate to open a new thread if you get additional issues.

    Best regards,
    Ismael

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  • The topic ‘Custom Error 404 Page not work correctly’ is closed to new replies.