Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 21, 2019 at 1:46 pm #1056629
    Dee

    Hi guys

    I have had a problem since last week trying to update my clients website. The theme simply would not update no matter what I tried.
    I have now managed to load a new Enfold theme via FTP and although I can still access my admin, the site has gone down with a 500 error.
    Please can you help me as my client is not happy that his site keeps going down and I have never had a problem updating the themes before?

    Many thanks
    Dee

    January 21, 2019 at 2:45 pm #1056687
    Nikko

    Hey Dee,

    Can you give us ftp access as well? so we can try to debug and check further.
    Just post the ftp credentials in private content.

    Best regards,
    Nikko

    January 22, 2019 at 6:20 pm #1057369
    Dee

    Hi Nikko

    Apologies for the delay. Please find ftp details as requested.

    Thank you!
    Dee

    January 22, 2019 at 10:17 pm #1057463
    Dee
    This reply has been marked as private.
    January 23, 2019 at 7:07 am #1057592
    Rikard

    Hi Dee,

    Thanks for the update, I’m not sure if there is much we can do about a 500 error unfortunately since it’s so general. It basically means that something went wrong on the server but the server doesn’t know exactly what. Would you be able to restore the site from a backup maybe? You could then perform the update on a staging version of the site instead so that it’s easier to debug. Otherwise you can try some general WordPress debugging methods.

    Best regards,
    Rikard

    January 23, 2019 at 9:44 am #1057651
    Dee

    Hi Rikard

    OK I have restored the site from a backup. The problem now is I have tried all I know how to update my Enfold theme and absolutely nothing is working.

    Through the admin it just wont update. Through FTP it throws out a 500 error.

    Please can someone help me to update my theme as I have other functions that are not working because the theme will not update and my client is getting really annoyed. I simply dont know what more to do.

    Thanks
    Dee

    January 23, 2019 at 3:19 pm #1057765
    Rikard

    Hi Dee,

    Would you be able to copy the site to a staging site and perform the updates there instead? That would safe you some headaches related to the production site. Also, do you have access to server logs? If so then please share them with us if possible.

    Best regards,
    Rikard

    January 24, 2019 at 3:10 pm #1058177
    Dee

    Hi Rikard

    I have the server logs – how can I send them to you?

    Any help would be much appreciated.

    Regards
    Dee

    January 25, 2019 at 8:00 am #1058516
    Rikard

    Hi Dee,

    You can put them on pastebin for instance.

    Best regards,
    Rikard

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