Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 18, 2019 at 9:23 pm #1055677
    designbasis

    Hi Folks,

    new little question: why does the “meta informations“ show up in the frontend
    of my new project?? Please take a look on the screenshot. The second link
    is the site where you can see it live. I didn’t activate nothing…at least not consciously. ;-)

    So, what is the reason for that? And of course I want it away! :)

    Best regards
    Carsten

    January 18, 2019 at 10:35 pm #1055691
    Jordan Shannon

    Hey Carsten,

    If you go to Appearance > Widgets you should be able to remove it from the the widgets block.

    Best regards,
    Jordan Shannon

    January 18, 2019 at 10:59 pm #1055700
    designbasis

    Hi Jordan,

    thx for your answer! Yes, that was the right tipp. But after I deleted the active
    widgets another layout showed up. ;-/ Please take a look again. I don’t know
    where I can delete more or deactivate.

    Addition: I also deactivated the footer-settings in each page and also in the
    enfold-settings! Unfortunately nothing helped. ;-/

    Best regards
    Carsten

    • This reply was modified 5 years, 10 months ago by designbasis.
    January 19, 2019 at 12:10 am #1055717
    Jordan Shannon

    Hi,

    Can you please check the site credential? It’s not working for me.

    Best regards,
    Jordan Shannon

    January 19, 2019 at 12:18 am #1055720
    designbasis

    Hi Jordan again,

    try again…the credential are def. correct! Sometimes it only works after a second try.

    Best regards
    Carsten

    January 20, 2019 at 9:37 am #1056080
    Rikard

    Hi Carsten,

    Details did work on my end, thanks. If you don’t have any widgets in the sidebar then default ones will show instead, please add your own widgets to the sidebar under Appearance->Widgets.

    Best regards,
    Rikard

    January 20, 2019 at 5:37 pm #1056199
    designbasis

    Hi Rikard,

    thx for your answer! Ok, I understand…but…what must I do that the complete widgets-grid
    is disappearing again? At the moment i filled the widget „Displayed Everywhere“ with the
    image-widget, but I want the footer def. empty or at most with images from the customer.

    Please, take another short look right now.
    You can see, there is still an empty grid at the bottom of the page(s). But it’s not shown up
    at the “start”- page…strange, isn’t it? It’s only on the sub-pages.

    I had a look on my own site and there I have a lots of widgets in the „Displayed Everwhere“-
    field and no one of them appears in the frontend. So, why at my customers site? It is the
    first time that I’ve got this problem. And on both sites I def. have clicked off that footer and
    widgets are shown up!

    One more information: on my customers site I installed your demo-version “One Page Agency
    Demo”…maybe that can help to find the solution better? I hope so!

    Nice sunday to you and best regards
    Carsten

    January 24, 2019 at 6:44 pm #1058297
    designbasis

    Hi Rikard,

    I wanted to ask you if you have too much to do at the moment
    or if you forgot me? ;) Or is the problem harder than I thought?
    A prompt answer would be great, because I have a little bit time-
    pressure…sorry!

    Best regards
    Carsten

    January 24, 2019 at 10:02 pm #1058357
    Basilis

    Hi,

    It seems to be an issue with the compatibility – we are not sure where exactly so we either need more time or to get some extra help from your side.

    Best regards,
    Basilis

    January 24, 2019 at 11:35 pm #1058404
    designbasis

    Hi Basilis,

    thx for your answer!

    Ok, I understand again, but if you say you could use a little more
    help from me, then you should also tell me what this help should
    look like. This would be good!

    Do you mean, for example, that you need the login-data for the
    backend, that you can have a closer look?

    Best regards
    Carsten

    January 25, 2019 at 1:11 am #1058434
    designbasis

    Hi again,

    guys, yippi, I found the solution! :-) My sidebar-prefs was still active!
    After I deactivated them, the Widgets was gone! :-) Now we know
    what the prob was. It would be nice if every prob were solved so easy. ;-)

    And it is a good feeling to find the solution by yourself. :-)

    Best regards
    Carsten

    January 25, 2019 at 4:33 am #1058448
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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