Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 16, 2019 at 2:36 pm #1054551
    davidk62

    Hey guys,

    If you look at my blog roll,

    The first three entries at the top are showing coding in the preview. I spoke to my hosting company and they tell me it’s coming from Enfold.

    If someone could take a look. I’d appreciate if very much!

    January 17, 2019 at 12:09 am #1054797
    davidk62

    Has anyone had a moment to look at this for me?

    January 18, 2019 at 1:44 am #1055307
    Basilis

    Hi,

    Password is not working for us, can you please check that so we can try login?

    Best regards,
    Basilis

    January 23, 2019 at 8:33 pm #1057926
    davidk62

    Hey Basilis,

    Sorry for the late reply.

    Not sure why it’s not working. I tested it out and it’s all good on my end. Please let me know if it does not work again.

    January 24, 2019 at 1:21 pm #1058135
    Rikard

    Hi,

    Thanks for the update, the login details are working for me, though I can’t see the problem you are describing. I see a few blog posts on the front page, are you referring to the ones under Previous Episodes? If not then please post a link to where we can see the actual problem.

    Best regards,
    Rikard

    January 24, 2019 at 2:29 pm #1058154
    davidk62

    Hey Rikard,

    If you can to the blog roll and look at the text on the first three entries. All you see is code and not text. Nothing I wrote is there.

    January 25, 2019 at 7:51 am #1058512
    Rikard

    Hi,

    Thanks for that, I see that you are using a third party layout builder there. We can’t provide support for that unfortunately. Could you try contacting the developer of the builder you are using instead please?

    You are currently using Thrive Architect to edit this content.

    Best regards,
    Rikard

    January 25, 2019 at 3:58 pm #1058776
    davidk62

    I had my hosting company’s tech support look into the problem. I thought it was a WordPress issue. They came back and said the problem is with Enfold after they looked into it. This is why I reached out to you guys.

    January 27, 2019 at 7:24 am #1059288
    Rikard

    Hi,

    Ok, did they specify what the theme is doing then? It would be helpful if you could specify what is going wrong. But like I stated previously, we can’t be responsible for third party layout builders, they are not compatible with the theme and we have no intention of changing that since Enfold comes with its own layout builder.

    Best regards,
    Rikard

    January 27, 2019 at 1:09 pm #1059341
    davidk62

    I went through their reply. They did not say. They only said it was Enfold. I pasted their replies below.

    Reply #1

    Hi David,

    The issue seems to be coming from the Enfold Child theme, unfortunately, we are unable
    to find where exactly the issue likes (if it’s in the theme code or settings). What
    we can do is restore the website from a previous point when the page was actually
    working or you can just edit it and fix it manually.

    Contacting the developers for advice can also get the issue fixed if they can give
    you insight.

    Let me know if you have any follow-up questions or need our help with any other troubling
    technical issues there.

    Warm regards,
    Ani D.
    WPX Hosting Support

    Reply #2

    Hi David,

    We are not sure where exactly the issue lies, there is nothing in the logs nor any
    plugin conflicts.

    If you provide the developers with the page and if they have any recommendations
    what can be done on our end, we can try and fix it but at this point, we have no
    clue if it’s connected with the code of the theme or if it needs a module enabled
    on our end.

    A placed a link to a screenshot image I took of the problem. The problem is on the blog roll/page

    January 30, 2019 at 2:36 pm #1060494
    davidk62

    Still waiting for someone to have a look at this issue please

    January 31, 2019 at 4:47 am #1060712
    Rikard

    Hi David,

    Sorry for the late reply, though what I previously stated still stands though; we can’t be responsible for third party layout builders. What happens if you disable that and use the layout builder included in Enfold?

    Best regards,
    Rikard

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