Viewing 30 posts - 1 through 30 (of 34 total)
1 2
  • Author
    Posts
  • January 15, 2019 at 5:28 pm #1054187
    oeilneuf74

    Hi!
    I updated my site https://www.boss-entreprises.com/ and I have this message: Warning: Division by zero in /home/clients/5ae70f82ef3efae0eeb1721f1a142b73/web/wp-content/themes/BOSS/config-templatebuilder/avia-shortcodes/logoslider/logoslider.php on line 620

    My old theme was 4.2.

    Could you please help me to solve that problem (quickly if possible :-))

    Thanks a lot
    Gaëlle

    January 15, 2019 at 5:31 pm #1054189
    oeilneuf74
    This reply has been marked as private.
    January 15, 2019 at 6:23 pm #1054237
    oeilneuf74

    I restored my old site.
    I installed WP 5.0.3, everything is going very well. Then I tried to install the latest version of the ENFOLD theme and there I have an error message.

    Could you help me ?

    Thanks a lot!!
    Gaëlle

    January 15, 2019 at 8:27 pm #1054310
    Victoria

    Hi oeilneuf74,

    Which error message are you getting now?

    The error seems to arise from the logo slider, you’re using svg logos and so there is a warning.

    Best regards,
    Victoria

    January 17, 2019 at 10:35 am #1054917
    oeilneuf74

    Hi Victoria,
    I updated the theme and this is my message:

    Fatal error: Cannot redeclare av_countdown_events_fallback() (previously declared in /home/clients/5ae70f82ef3efae0eeb1721f1a142b73/web/wp-content/themes/BOSS/config-templatebuilder/avia-shortcodes/events_countdown/events_countdown.php:16) in /home/clients/5ae70f82ef3efae0eeb1721f1a142b73/web/wp-content/themes/BOSS/config-templatebuilder/avia-shortcodes/events_countdown.php on line 8

    Could you please help me to solve that?
    Thanks a lot!
    Gaëlle

    January 17, 2019 at 5:44 pm #1055084
    oeilneuf74

    Hi!
    Could you please help me and tell me how make the theme update? WP is updated.

    Thanks a lot.
    Gaëlle

    January 18, 2019 at 7:27 pm #1055620
    Victoria

    Hi Gaëlle,

    Please refer to a solution here
    https://kriesi.at/support/topic/fatal-errow-cannot-redeclare-av_countdown_events_fallback/#post-952873

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 21, 2019 at 12:02 pm #1056544
    oeilneuf74

    Hi!
    I updated the theme but I still have the message about the slider logo: Warning: Division by zero in /home/clients/5ae70f82ef3efae0eeb1721f1a142b73/web/wp-content/themes/BOSS/config-templatebuilder/avia-shortcodes/logoslider/logoslider.php on line 620

    I use a SVG plugin.

    Could you please help me to solve that problem (quickly if possible :-))

    Thanks a lot
    Gaëlle

    January 21, 2019 at 4:47 pm #1056781
    oeilneuf74

    Hi!

    Please, I really need help to solve my problem: https://www.boss-entreprises.com/

    Thanks a lot!! :-)

    Gaëlle

    January 22, 2019 at 5:07 pm #1057314
    oeilneuf74

    Hi!
    I really need your help, please, help me to solve my problem:

    ACCUEIL

    Gaëlle

    January 23, 2019 at 1:43 am #1057521
    Basilis

    Hi,

    Can we disabled form the theme panel some settings to test things around?

    Best regards,
    Basilis

    January 24, 2019 at 10:01 am #1058090
    oeilneuf74

    Hi!
    Yes you can

    Gaëlle

    January 25, 2019 at 10:19 am #1058588
    oeilneuf74

    Hi!
    Could you tell me if you took a look at my website?
    My client is not really happy…

    Thanks a lot!
    Gaëlle

    January 25, 2019 at 12:02 pm #1058631
    Victoria

    Hi Gaëlle,

    Please add this line to your wp-config.php:

    
define( 'WP_DEBUG', false );

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 25, 2019 at 1:39 pm #1058713
    oeilneuf74

    Hi!
    this line is already in my wp-config.php file.
    I really need some help.

    Gaëlle

    January 28, 2019 at 10:34 am #1059564
    oeilneuf74

    Hi!
    Please, help me to solve my problem!!!
    Gaëlle

    January 28, 2019 at 2:50 pm #1059646
    oeilneuf74

    Hi!

    I’m really not happy about the lack of responsiveness on the forum. Usually, I have an answer much faster and my client really starts to get impatient!
    it is more than urgent to bring an answer to my problem and to solve it.

    Please, answer me and help me to solve my problem!

    Gaëlle

    January 28, 2019 at 10:37 pm #1059813
    Basilis

    Hi,

    When you post multiple times inside a topic, it goes back to the que and yes, we might miss it.
    We are sorry for the delay, but the issue is something that we might not be able to know how to solve
    that is why we are not replying faster.

    Asked some more team mates to take a look at it.

    Best regards,
    Basilis

    January 29, 2019 at 11:11 am #1059941
    oeilneuf74

    Hi Basilis,

    I updated the theme on 5.3 but nothing changes.
    Thanks for your help…

    Gaëlle

    February 1, 2019 at 8:14 am #1061405
    Ismael

    Hi,

    I would like to apologize for the late response. Did you happen to add new image sizes, or edit existing ones?
    Please post the FTP and WP details in the private field so that we can debug the issue.

    Best regards,
    Ismael

    February 1, 2019 at 9:19 am #1061432
    oeilneuf74

    Hi Ismael,
    Thanks for your answer :-)

    I did nothing with the images. I really don’t understand what happened.
    but my client would like this problem to be solved as soon as possible … I would like you to be able to look very quickly and tell me where the concern comes from, so that I understand.

    Thanks again!
    Gaëlle

    February 1, 2019 at 11:31 am #1061467
    marcjetten

    Hi

    I updated wordpress (latest version)
    Enfold does not work anymore. And my website changed into a wordpress lay-out.

    I think I’v to upload Enfold themes. But I can’t update them.
    The message that appears is: No Updates available. You are running the latest version! (3.8.4)

    Please answer me, to solve this problem.

    Marc

    February 3, 2019 at 3:40 pm #1062254
    Victoria

    Hi marcjetten,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 3, 2019 at 7:43 pm #1062372
    oeilneuf74

    Victoria,
    I already sent all my credentials to Ismael…
    I’m waiting for his answer…

    February 4, 2019 at 11:35 am #1062609
    oeilneuf74
    This reply has been marked as private.
    February 5, 2019 at 4:13 pm #1063207
    Ismael

    Hi,

    I would like to apologize for the late response. The issue is happening because you’re using svg files, which is not an accepted format. You have to convert the logo to png or jpg. (see private field)

    Best regards,
    Ismael

    February 7, 2019 at 10:23 am #1063982
    oeilneuf74
    This reply has been marked as private.
    February 8, 2019 at 7:12 am #1064431
    Ismael

    Hi,

    It was probably working before because you have added a png or a jpg image in front of the svg ones. (see private field)
    The issue occurs because svg images don’t have definite dimensions unlike png or jpg. The following is an array containing the properties of an image starting from the image url, its height, width and if it’s the original source or not.

    array (
  0 => 'https://www.boss-entreprises.com/wp-content/uploads/2017/03/logo-admin.png',
  1 => 300,
  2 => 26,
  3 => false,
)

    As you can see, the width is set to 26 or 26px. Now, for a svg image, the properties will look like this:

    array (
  0 => 'https://www.boss-entreprises.com/wp-content/uploads/2017/02/poggia-provence.svg',
  1 => 0,
  2 => 0,
  3 => false,
)

    The height and width is set to zero and that is why the “division by zero” error occurs in this line of code:

    $ratio  = (100 / $width) * $height;

    Best regards,
    Ismael

    February 11, 2019 at 10:07 am #1065360
    oeilneuf74
    This reply has been marked as private.
    February 11, 2019 at 9:02 pm #1065669
    Victoria

    Hi Gaëlle,

    Yes, pngs will work.

    If you need further assistance please let us know.
    Best regards,
    Victoria

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