Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • January 11, 2019 at 4:38 am #1052568
    mamiewong

    Hello,
    I generated a new API token and entered it but I keep getting this message:
    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    How do I fix this? Many thanks in advance for your kind assistance.

    January 12, 2019 at 6:50 am #1052987
    Rikard

    Hey mamiewong,

    Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    Best regards,
    Rikard

    January 12, 2019 at 7:04 am #1052993
    mamiewong

    Dear Rikard,
    Thank you for your kind assistance. Your solution worked for me.

    Many thanks to you,
    -Mamie

    January 12, 2019 at 6:13 pm #1053171
    Victoria

    Hi Mamie,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.