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  • January 8, 2019 at 11:14 pm #1051520
    Jamie Krakar
    Guest

    Hi. I’m the webmaster for Planetree Health Library, working on behalf of my client to update her organization’s website. We’re having a tech support problem with Enfold since the latest theme update so I helped her renew her tech support for this template, but the password I have on file to login to your support site doesn’t work. I have the purchase code for the theme and I just renewed the tech support for her today. Neither of us is sure which email address you have on file since we haven’t used this tech support since 2016. I tried sending a password reset email but neither I nor my client received an email. Kind of stuck! What do I need to do to get our access to tech support restored?

    January 9, 2019 at 3:59 am #1051561
    Mike

    Hey Jamie Krakar,
    The email address on file is (Email address hidden if logged out)
    I updated it to (Email address hidden if logged out)
    and updated the password for you below, you should also get a email with it.

    Best regards,
    Mike

    January 9, 2019 at 6:03 am #1051584
    PHLwebmaster
    This reply has been marked as private.
    January 9, 2019 at 6:07 am #1051585
    Mike

    Hi,
    Glad to help, have a great day!

    Best regards,
    Mike

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