Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 3, 2019 at 10:35 am #1049556
    DianaLoola73

    dear support team
    I have just installed the new ENFOLD theme for a client and when I wanted to create a new page, I realized that the usual AVIA Layout Architect is no longer available (have a look at the screenshot: https://www.alcahestpharma.com/support/screen1.png – this is the interface I am used to and which I prefer) !!!! Instead, a completely new interface appears where I should write text in a block ……(have a look at the screenshot: https://www.alcahestpharma.com/support/screen2.png – this is the current interface!! I don’t want to work like this!!!)
    HOW CAN I RETURN TO THE AVIA LAYOUT ARCHITECT ????

    Thank you and best regards
    Diana

    January 4, 2019 at 5:18 am #1049795
    Mike

    Hey Diana,
    Sorry for the late reply, thank you for the login. I see that you have found the solution of using the classic editor plugin to use the advanced layout builder in Enfold v4.5
    But if you update to v4.5.2 this option will be built into the theme options.

    Best regards,
    Mike

    January 4, 2019 at 10:44 am #1049935
    DianaLoola73

    Hello Mike,

    many thanks for your response. Yes, I tried to solve it with the Classic Editor.
    But now I have another problem: The customer who bought the license from ENfold himself has sent me a TOKEN (see private data). However, when I enter this at ENFOLD I always get an error message: see text below.
    What can I do? Where is the mistake?
    Thank you for the processing and best regards
    Diana

    Here is the error message:
    Last time we checked the token we were not able to connect to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following events occured:

    Purchases: Error code 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    January 5, 2019 at 2:46 am #1050163
    Mike

    Hi,
    This error is typically from the permissions of the token not being correct, that is not enough.
    Please see the required permissions here.

    Once your client updates the token, you may want to enter it into the site in incognito mode, some users have reported that having multiple sites creates multiple Envato cookies that can clash.

    Best regards,
    Mike

    January 5, 2019 at 10:52 am #1050284
    DianaLoola73

    Thank you Mike for these indications. Now it works perfectly!
    Best regards Diana

    January 5, 2019 at 4:55 pm #1050347
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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  • The topic ‘layout Avia Architect does not exist !!!!’ is closed to new replies.