Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 2, 2019 at 3:51 pm #1049256
    Philipp Pägler
    Guest

    Hi, I want to register a forum account but it is not working.

    Can you help me?

    • This topic was modified 6 years, 6 months ago by Vinay. Reason: Moved sensitive info to private
    January 2, 2019 at 3:53 pm #1049289
    Vinay

    Hey Philipp Pägler,

    The support forum was closed during the holidays. Please try to register again here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Always post sensitive info in private content area so only mods can view the info :)

    Best regards,
    Vinay

    January 3, 2019 at 11:04 pm #1049724
    Philipp Pägler
    Guest

    Hi Vinay,
    thanks for reply. But I cannot register and I could not see the Purchase code (cause it was hidden because I was logged out) – one thing I cannot do, when I cannot register… Can you help me to register??

    January 4, 2019 at 8:56 am #1049895
    Rikard

    Hi,

    I tried to register your purchase code but it doesn’t seem valid, are you sure you posted the correct one? https://kriesi.at/support/register/

    Best regards,
    Rikard

    January 4, 2019 at 11:58 pm #1050129
    Philipp Pägler
    Guest

    Yes I am sure. Thats the API Key I am using for several years in my enfold theme. All the updates worked well until the Update from 4.4.1 to 4.5.
    I worked with an agency and they created my website with an enfold theme. They put the code in my wp backend / enfold theme area. I never had to register for the forum but now there is that problem since weeks and I cannot update my theme and want the problem solved. It seems that I have to ask the forum. But without a themeforest account it is not possible to ask. The agency doesn’t exist so I cannot ask them… Can you please help me?

    January 5, 2019 at 12:58 pm #1050316
    Rikard

    Hi,

    It’s not the API key you are supposed to put in there, it’s the purchase code, could you try that instead please?

    Best regards,
    Rikard

    January 5, 2019 at 3:12 pm #1050324
    Philipp Pägler
    Guest

    I dont have a purchase code…

    January 6, 2019 at 6:53 am #1050508
    Rikard

    Hi,

    You can get it in your Themeforest account, here’s how: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

    Best regards,
    Rikard

    January 6, 2019 at 4:37 pm #1050583
    Philipp Pägler
    Guest

    Hi Rikard, as I told before, I don’t have a theme forest account. And I cannot see the link you sent me, because I am not logged in. I got my website built by an agency. They don’t exist anymore. I cannot ask them for the purchase code or for their login data for theme forest… please help me – maybe with a new purchase code.. I don’t know…

    January 7, 2019 at 6:25 am #1050763
    Rikard

    Hi,

    Thanks for the clarification, though we can’t hand out purchase codes even if we wanted to since it’s all handled by Envato. If you don’t have access to the theme files or Themeforest then I think you will have to purchase a new license.

    Best regards,
    Rikard

    January 7, 2019 at 9:43 am #1050810
    Philipp Pägler
    Guest

    Thats a poor answer, but I have to handle it. Is it possible to give me a discount?

    January 7, 2019 at 1:01 pm #1050860
    Rikard

    Hi,

    No we cannot do that unfortunately.

    Best regards,
    Rikard

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