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AuthorPosts
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December 24, 2018 at 8:20 pm #1049008
Hi Team!
Something is going on with the overall functionality of the theme and my website. Could you please look into this and provide me with several steps of action? I don’t know where to begin!
Thank you,
Duncan
December 24, 2018 at 10:50 pm #1049014Mostly I have problems with my media library. I don’t see the majority of my images any more- they are replaced with a “?”. Also when I try to upload a new image, there is a problem with the HTTP. In general, editing and loading of images is slower. I hope you can help!
December 26, 2018 at 2:52 pm #1049065Hi,
Thank you for the login, I took a look at your media library and see that you are getting many server errors of 500, and 404 errors for your images.
I believe this may be due to your PHP version is 5.4.45, where the minimum PHP version should be v5.6, please update.
Also your Enfold version is v4.0.2 and your WordPress version is 4.7.12
Please also update these too.
Then if you are still getting the server errors, try asking your webhost if they can see what the error is in your error log.
I recommend creating a backup of your site, using your webhost tools, and if your webhost offers “staging sites”, which is typically a one click option from within your cPanel, that creates a copy of your site to test updates with, it would be good to try that.Here are some screenshots of what it would look like:
Best regards,
MikeJanuary 2, 2019 at 3:23 pm #1049275Thanks Mike!
I updated all but there are still issues. My hosting site did a number of fixes but still there are problems. Could you take another stab at it now that I’ve tried what you’ve recommended?Thank you,
Duncan
January 3, 2019 at 2:55 pm #1049611Hi,
I have tried to upload a new test image and it seemed to work good, but I see that you still have some images that are not showing in the media library. I would suggest re-uploading them because if they didn’t work correctly the first time they may still have the errors in the database. I also notice that for some of your posts you have symbol in the title like:森林浴 @
These are not a good idea, while they don’t show on the front end, some of your images show them in the url in the media library.
Please try uploading some new images and let us know if this is working correctly now.Best regards,
MikeJanuary 4, 2019 at 3:27 pm #1050004Hi Mike,
Thank you for your work. I removed all those images and re-uploaded them and things seem to be working well now.
I also deleted those Japanese characters- good feedback you provided.
You’ve resolved my issue, thank you!
Duncan
January 5, 2019 at 2:26 am #1050155Hi,
That is great news! Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)Best regards,
Mike -
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