Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • December 22, 2018 at 5:56 pm #1048572
    jezza1961

    I am having issues with sidebars after the recent Guttenberg update, they were working fine before, but now if I do an edit on a page the sidebar no longer displays, I am using a colour section at the top of the page with content underneath like text for example, this worked before – showing a sidebar under the first color section, I have tried the alternative method of using a widget with the sidebar within a widget in a colour section but this does not work either, I have disabled all plugins, reuploaded the latest version of enfold via FTP, etc, I think there is a bug that needs to be fixed urgently with enfold

    December 26, 2018 at 3:57 pm #1049084
    Nikko

    Hey jezza1961,

    Have you tried to set the editor in theme options to use wp Classic Editor?
    Go to Enfold > Theme Options > Select Your Editor > Use WP Classic Editor and save.
    Let us know if this helps.

    Best regards,
    Nikko

    January 24, 2019 at 8:29 am #1058072
    jezza1961

    Hi Nikko

    thank you, i have tried that but it did not fix the issue, just to be clear sidebars are displaying correctly but if i make an edit on a page they stop working

    January 24, 2019 at 11:46 pm #1058405
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    January 28, 2019 at 10:34 am #1059565
    jezza1961
    This reply has been marked as private.
    January 31, 2019 at 5:26 am #1060747
    Rikard

    Hi,

    Thanks for the login details and sorry for the late reply, I’m not sure what is going wrong unfortunately. I see that you are running a caching plugin, could you try to clear the cache from that and leave it deactivated to see if that makes any difference please? When to not use a caching plugin.

    Best regards,
    Rikard

    January 31, 2019 at 8:25 am #1060823
    jezza1961

    Hi Rikard, I have tried that already, on the staging area I deactivated all plugins to see if there was any conflicts

    February 1, 2019 at 10:09 pm #1061726
    Victoria

    Hi jezza1961,

    You have the header.php file in your child theme, did you have it updated with a fresh copy?

    Best regards,
    Victoria

    February 2, 2019 at 8:24 am #1061901
    jezza1961

    Hi Victoria

    I just updated it with the latest version of header.php but that has not resolved the issue, on the staging area I tested changing from the child theme to the regular theme and this also did not resolve the issue

    Kind Regards

    Jeremy

    February 3, 2019 at 6:20 pm #1062327
    Victoria

    Hi Jeremy,

    Best regards,
    Victoria

    February 3, 2019 at 6:20 pm #1062329
    Victoria

    Hi Jeremy,

    Best regards,
    Victoria

    February 3, 2019 at 7:01 pm #1062346
    jezza1961

    thank you Victoria, i will recreate what you did in the staging area and try to troubleshoot the issue

    February 3, 2019 at 7:12 pm #1062349
    jezza1961
    This reply has been marked as private.
    February 7, 2019 at 6:47 am #1063856
    Ismael

    Hi,

    There were a lot of unclosed html tags like h1 and divs in your code blocks, which broke the page. Please be careful with html tags. ( see private field )

    Best regards,
    Ismael

    February 7, 2019 at 9:48 am #1063955
    jezza1961

    Thank you very much, Ismael, i can adjust the code now to work, appreciate your troubleshooting skills

    February 7, 2019 at 10:03 am #1063974
    jezza1961

    just to say i was able to make it work following what you did on the staging area but still could not get it to work on the live site ( which i am using a child theme with )

    February 8, 2019 at 6:04 am #1064417
    Ismael

    Hi,

    Thanks for the update.

    Are you using a cache plugin for the live site? Please disable that temporarily or purge the cache.

    Best regards,
    Ismael

    February 8, 2019 at 11:58 am #1064544
    jezza1961

    Thank you, Ismael
    I fixed it by re-coding it, the previous code was from a previous developer
    Thank you again fore your support!

    February 8, 2019 at 11:12 pm #1064795
    Victoria

    Hi jezza1961,

    Glad you finally got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

  • Author
    Posts
Viewing 19 posts - 1 through 19 (of 19 total)
  • You must be logged in to reply to this topic.