Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • December 17, 2018 at 1:57 pm #1046295
    NathanQ97

    Hello I contacted my web host and they said I have compromised files which means my site is displaying a 404 error.

    I am a complete newbie at this sort of thing.

    Can you help me fix this issue?

    I can give you all my details such as admin access, FTP access etc.

    Thank you so much,

    Kind regards

    Nathan

    P.s details are below.

    December 17, 2018 at 7:35 pm #1046468
    Victoria

    Hey NathanQ97,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    December 20, 2018 at 3:20 pm #1047742
    NathanQ97

    Yes of course,

    Sorry for the delayed reply.

    Details are in the private content box.

    Thank you so much.

    December 20, 2018 at 4:57 pm #1047788
    Victoria

    Hi NathanQ97,

    Please share your FTP credentials too.

    Best regards,
    Victoria

    January 2, 2019 at 3:03 pm #1049273
    NathanQ97

    Hello, my FTP credentials are in the private section.

    Thank you again for helping and I apologise again for the late reply.

    January 3, 2019 at 5:34 am #1049471
    Vinay

    Hi,

    Thank you for sharing the details. I checked the FTP log and it is something related to the domain name.

    RSA certificate configured for herrusticdream.com:443 does NOT include an ID which matches the server name.

    Usually, the public folder is where your WordPress site should be installed. However, I noticed that it is empty as well.

    Did you just buy the domain and hosting space?

    Was the website working properly before?

    This is not a theme related issue and there is nothing we can do about the domain name as we do not have the necessary authorization to fix the problem.

    Please contact the hosting provider and ask them to restore the files to a point when the site was working correctly for you and let us know what they have to say about the screenshots I have shared with you.

    Best regards,
    Vinay

    January 6, 2019 at 1:57 pm #1050558
    NathanQ97

    Thank you,

    I will do that.

    January 6, 2019 at 2:00 pm #1050561
    NathanQ97

    I purchased the domain and hosting and everything was working properly before.

    January 7, 2019 at 5:44 am #1050741
    Vinay

    Hi,

    I checked your FTP and the public fold is empty without any WordPress installation.

    You can try contacting your hosting provider and request them to restore the files to the date when everything was working fine.

    If that does not work I’m afraid your files may be lost from the server and you need to re-install from scratch.

    Best regards,
    Vinay

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