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  • December 8, 2018 at 3:41 pm #1042476
    info224

    Hi

    I am upgrading to 4.5 through FileZilla however it is still showing the older version in the themes page?

    Thanks

    • This topic was modified 5 years, 11 months ago by info224.
    December 8, 2018 at 4:32 pm #1042486
    Mike

    Hey info224,
    Thanks for the login, I see at /httpsdocs/wp-content/themes/enfold
    the version is 4.4.1
    I assume this is where you uploaded your new version to, if not then this is the correct place.
    Perhaps you didn’t allow the FTP client to overwrite or replace the files?

    Please try again, But please note that if you update via FTP, you will need to remove the old theme folder “enfold” first (via FTP) then upload the new “enfold” folder at /wp-content/themes/enfold/
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Please let us know if this works for you.

    Best regards,
    Mike

    December 8, 2018 at 5:17 pm #1042494
    info224

    Hi

    I did do the latter i.e. overwrite as I was worried that the child themes would be deleted if I deleted the enfold file. You can see some of the child themes are appearing under the main enfold them.

    Thanks

    Alex

    December 8, 2018 at 6:30 pm #1042514
    Mike

    Hi,
    Please note that when I say “delete the enfold folder first”, I mean via ftp, not in the backend of WordPress.
    While I was able to login to your FTP, I could not login to your WordPress.
    Please post or check the login info in the Private Content area so I can investigate.
    But I assume you are talking about the order the themes show on the theme page in the backend, but these are sorted by name.

    Best regards,
    Mike

    December 8, 2018 at 6:36 pm #1042515
    info224

    Hi

    Many thanks for coming back to me and yes I did understand the FTP bit. As it’s multisite I’m just a little bit worried about how it will it will affect the child themes. If you click on the Enfold folder within the FTP you will see some of the child themes are subfolders and it was that did I was worried about if I deleted the Enfold theme would they disappear too.

    Thanks and the login details are below.

    December 8, 2018 at 6:40 pm #1042517
    info224

    Hi

    I have just tried what you suggested on another website and it saying the theme is broken. The details are as follows

    December 8, 2018 at 6:50 pm #1042518
    info224

    Hi

    I’m going to restore the website for the latter (squiggle) and try again

    December 8, 2018 at 7:59 pm #1042538
    Mike

    Hi,
    I tried logging into squiggle to take a look, but WordFence says I’m locked out now.
    If you would still like us to take a look, please check the WordFence setting and the login details in the Private Content area.

    Best regards,
    Mike

    December 8, 2018 at 8:22 pm #1042547
    info224

    Hi

    It’s fine thanks what I did was activate the theme twentythirteen and set it to default I then logged out of the website and deleted the Enfold theme through the SFTP and installed the new version. I then logged in again and activated the Enfold child theme. It now working okay.

    I’m going to try it on the multisite finger crossed it should be okay.

    December 8, 2018 at 8:36 pm #1042550
    Mike

    Hi,
    Glad to hear, we will keep this open until we hear back from you.

    Best regards,
    Mike

    December 8, 2018 at 8:56 pm #1042562
    info224

    Hi

    Just done the same on the Multisite and it working I think its a good idea to activate another theme and make it a temporary default therefore if something goes wrong you can still get into the website.

    Thanks for your help

    Alex

    December 8, 2018 at 10:57 pm #1042599
    Mike

    Hi,
    Glad to hear, unless there is anything else we can help with on this issue, shall we close this then?

    Best regards,
    Mike

    December 8, 2018 at 11:08 pm #1042607
    info224

    Yes please and once thanks :)

    December 8, 2018 at 11:42 pm #1042609
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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