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Hello
I have realized the steps that they describe to obtain my toke of envato but on having introduced it in my web, it gives me the following mistake:
Last time we checked the token we were not able to connected to Envato:Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occured:Purchases: Errorcode 403 returned by Envato: Forbidden
username Errorcode 403 returned by Envato: Forbidden
email Errorcode 403 returned by Envato: Forbidden
Purchases: A problem occured accessing your purchases. Unable to check for updates.I have marked all the possible options of permissions in the app and it gives the same problem
I’ve got the same problem on SEVERAL websites! Envato tells you to produce a new API private token. I’ve done this for all websites, but still get this error message.
What do I tell my clients who want to update the theme themselves but are not computer literate? They have to go into control panel of their server and upload the new version? What a pain!This problem has now been around for several months!
Can’t you discuss this problem with Envato? There are NO contact details or support on their website.
In the end, it’s not good for YOUR business…Hi,
Could you please try validating your personal token in incognito mode – https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en ?
Best regards,
Yigit
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