Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1041028
    Andrew
    Guest

    I am logged in but your forum does not offer any opportunity to create a new post – I NEED SUPPORT

    #1041031

    Hey Andrew,

    Perhaps we can help from here. Please provide a description of your issue.

    Best regards,
    Jordan Shannon

    #1041035

    Hi

    I have Enfold installed on site ausmotorsearch.com.au – I have been trying to find an annoying 301 redirect that forces the site to non www.

    After many many hours of searching .htaccess http.conf – etc I discovered that Enfold does allow me to change site URL in Settings.- but it refuses to save the change. If I activate another theme I can make the change to Site URL and the 301 redirect is removed. But I then activate Enfold the site URL reverts to the non www URL and the redirect is back in. Can you point me to the file/code that would be triggering this.

    Thanks

    Andrew

    #1041157

    Hi Andrew,

    Thanks for the update. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1041446
    This reply has been marked as private.
    #1041524

    Hi,

    Thanks for that. You have some extra options in the options panel in private, where are those options coming from? If it’s from a plugin then please try to deactivate it. Also please try to deactivate both your caching plugin to see if that makes any difference.

    Best regards,
    Rikard

    #1041542

    The extra options are from the Remove HTTP plugin – but I have deactivate all plugins and redirect persists ( that was first thing I tried – I removed the entire plugin folder).

    As per my original post – if I try to change the WordPress Address URL or the Site Address from https://ausmotorsearch.com.au to https://www.ausmotorsearch.com.au the theme refuses to save the changes. If I change themes I can change these settings and then www works.( both www and non work) ..as soon as I return to Enfold theme the URL return to https://ausmotorsearch.com.au and the redirect is enforced.

    The www. http status code response is below .. I am wondering about the location of that set-cookie request

    HTTP/1.1 301 Moved Permanently
    Date: Thu, 06 Dec 2018 06:13:36 GMT
    Server: Apache
    Expires: Thu, 19 Nov 1981 08:52:00 GMT
    Cache-Control: no-store, no-cache, must-revalidate
    Pragma: no-cache
    Set-Cookie: PHPSESSID=9738f7be35e396c0642aadb3de7c01f0; path=/
    Location: https://ausmotorsearch.com.au/
    Vary: User-Agent
    Content-Length: 0
    Content-Type: text/html; charset=UTF-8

    #1044690

    Hi,

    You have to follow these steps in order change the site url.

    // https://help.dreamhost.com/hc/en-us/articles/214580498-How-do-I-change-the-WordPress-Site-URL-

    You have 3 options there.

    Best regards,
    Ismael

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