Internal server error

Hey cipriana,
Please include a admin login & FTP access in the Private Content area so we can take a look, please ensure that you have made a full backup, I recommend using the backup solution that your webhost has available.
Since you have gone back I assume you have done this before.

Best regards,
Mike0

Hi,

Thanks for that, though I get this message on the WordPress login page:

Acceso bloqueado por seguridad. Rogamos contacte con su proveedor de hosting // Access denied by security. Please contact your hosting provider

Which countries are allowed to access the login page?

Best regards,
Rikard

Hi,
Please see Private Content area, please tell me which country you are in should I need to try a vpn.

Best regards,
Mike

Hi,
Thank you, I was able to login to your site and ftp using a Spain VPN, and I tried to upload the new theme in a folder called “enfold-new” but the connection was very unstable, and I received many errors.
I believe that my VPN is very good, but it could have been the issue, but if it was your server, then I would understand why you got a error 500 when you updated.
Please try using your webhost file manager, and delete the folder I created “enfold-new” at \wp-content\themes\, then upload the “enfold-new.zip” I have attached in the Private Content area, and use the “extract” option in your file manager to unzip it (extract it) it will create the “enfold-new” folder.
Then rename your old enfold folder to “enfold-old” and rename “enfold-new” to “enfold”
Then test your site, hopefully by uploading the zip file you won’t have damaged files and your site will be updated. If it doesn’t work, then rename your folder back to the way they were so your “enfold-old” is once again “enfold”.
Sorry for all of the steps, but I just can’t do it via ftp, and I don’t want to use the update plugin because you already had trouble once.

Best regards,
Mike

Hi,
Thank you for white listing my IP, I looked at the enfold folder in the theme directory and it had the path of /enfold-new/enfold-new/
So it was a folder inside of a folder, I corrected this and it now works correctly.
I couldn’t login to your site, but I varied via the source code.
Please check that everything is working correctly, and if it is then feel free to delete the “enfold-old” folder via ftp (not the theme panel)

Best regards,
Mike

Hi,
Glad we could help, unless there is anything else we can help with on this issue, shall we close this then?

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike