Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 26, 2018 at 5:46 pm #1037695
    breggiani75

    Hi, I just bought few days ago your item. Item doesn’t work the way it should. The editor continually do loading and don’t work. In new page the button “advanced editor layout” don’t work.

    I’m very in urgent so, i don’t know when you’ll answer me.. I need to buy a new theme and I need a refund of this Enford.

    I can’t take a theme if it has immediately problems, it’s unacceptable.

    Thank you
    Barbara

    • This topic was modified 6 years, 8 months ago by breggiani75.
    November 28, 2018 at 9:59 am #1038384
    Rikard

    Hey breggiani75,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 28, 2018 at 10:29 am #1038397
    breggiani75

    Hi Rikard, thank you for your availability but, as I wrote you, I had no time to wait, I had to show the web site urgently so I had to eliminate your theme and I used a new theme.

    It was strange, I installed the theme in the evening and it was working good, but in the morning (without any update of wordpress or other plugins) it didn’t work.
    I tried to reinstall it by FTP, to deactivate any plugins but nothing changed…I had lost a loto of time that I hadn’t because this job is very urgent…so I had to eliminate it and I installed another theme.

    For this reason I ask you to refund me, please.
    Thank You
    Barbara

    November 28, 2018 at 12:32 pm #1038460
    Victoria

    Hi Barbara,

    All transactions are handled by ThemeForest so you’ll need to open up a support ticket with Envato (the parent company) here I believe: http://support.envato.com/

    If you need further assistance please let us know.
    Best regards,
    Victoria

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