Viewing 11 posts - 1 through 11 (of 11 total)
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  • #1029964

    Hello,
    Im trying to add a picture that is 300×300 but when i try to add it with full size it wont work. This happends to me all the time and i wonder why.
    I can how ever use the picture as a square 180×180

    Regards
    Johan

    #1030242

    Hey Johan,

    Where are you trying to insert your image? Where can we see and reproduce the problem?

    Best regards,
    Rikard

    #1030903

    For example when i want to enter a image for color section. I go to background > insert picture > choose my picture in full size.

    #1030904

    it seems like i never can use a picture in fullsize.

    #1031184

    Hi,

    Thanks for the update, could we have access to the site in question so that we can see and reproduce the problem please? If so then please post admin login details in private.

    Best regards,
    Rikard

    #1031187

    Can we do this via Teamviewer instead? My IT-responsible doesnt want me to share our credentialls.

    #1031556

    Hi,

    We don’t have scheduled support unfortunately, this forum is the platform we have and we reply to requests on a first come first serve basis. We would just need a quick look, you can delete the account after we have looked.

    Just to make sure about your problem; when you add the image in question to for instance a background in a Color Section, are you making sure that it’s the correct resolution in the option on the right hand side of the screen when you pick it from the WordPress media gallery?

    Best regards,
    Rikard

    #1031590

    Hi,
    yeah it wont let me pick full size. But sometimes i want to add a picture in a section that is 300×300 it wont let me.

    #1031855

    Hi enz_johan,

    Because such small images cannot be used for the background of the color section. They need to be of the correct size.

    Best regards,
    Victoria

    #1032666

    Hi,
    i think i might be bad at explaining. Im not trying to use a 300×300 picture as a background in a colorsection. That was an other example.

    For example when i want to add a picture into a 1/3 section and try to enter a picture that is full size 600×600 it wont work. How ever i can enter the same image as medium – 300 x 300 and that works.

    When i try to add the picture with full size the picture gets added but it doesnt show anything. It looks like i have added a small transparent picture with nothing in it.

    #1032889

    Hi,

    Thanks for the clarification, could you post admin login details in private so that we can have a closer look at your site please? Also please point out where and how we can reproduce the problem you are having.

    Best regards,
    Rikard

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