Viewing 21 posts - 1 through 21 (of 21 total)
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    Posts
  • October 31, 2018 at 8:49 pm #1028616
    michellevelasss

    When ever I change the demo text and click “update”, the new info is not showing on the front page. I already tried deleting cache and history and still doesnt work. But whenever I click on “Preview”, it shows the new info. What do I do for it to show when I click on the website?

    November 1, 2018 at 9:12 am #1028759
    Rikard

    Hey michellevelasss,

    Where can we see and reproduce the problem?

    Best regards,
    Rikard

    November 1, 2018 at 9:08 pm #1028949
    michellevelasss

    I will send you the info

    November 2, 2018 at 10:08 pm #1029358
    Victoria

    Hi michellevelasss,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    November 2, 2018 at 10:10 pm #1029359
    michellevelasss

    That is the right credentials. Log in to Bluehost.com with that information. remember to capitalize the “i” .. thank you

    November 3, 2018 at 8:02 am #1029443
    Rikard

    Hi,

    Thanks for the feedback, could you post WordPress login details in private as well please?

    Best regards,
    Rikard

    November 5, 2018 at 9:44 pm #1030056
    michellevelasss

    Yes here it is, again

    November 6, 2018 at 8:09 am #1030261
    Rikard

    Hi,

    We’re looking for login details to your WordPress installation, not your hosting account. Could you post WordPress admin login details in private please?

    Best regards,
    Rikard

    November 7, 2018 at 11:06 pm #1031022
    michellevelasss

    I know but you can access the website through bluehost.com because i dont have the info for wordpress. on bluehost you go to “my sites” and then “log in to wordpress” and it should do it automatically

    November 8, 2018 at 1:56 pm #1031253
    Rikard

    Hi,

    Ok, thanks for the clarification. I tried logging in with the details you posted on the URL in private, but it doesn’t seem to be working unfortunately.

    Are you sure that you hosting provider is not applying caching to your site which would cause your updates to not show?

    Best regards,
    Rikard

    November 9, 2018 at 2:11 am #1031476
    michellevelasss

    I see the issue. Please try the login info below. Sorry for the confusion.

    November 10, 2018 at 7:09 am #1031920
    Rikard

    Hi,

    Thanks for that, though I’m still not having any luck.

    Best regards,
    Rikard

    November 12, 2018 at 6:10 pm #1032679
    michellevelasss

    Try it without the https. look below for the username and password./

    November 15, 2018 at 3:03 am #1033749
    michellevelasss

    everytime i try to type it without http://, it adds it automaticallly.

    username:

    http://www.116investments.com (without http://)

    November 15, 2018 at 3:38 pm #1034002
    Nikko

    Hi michellevelasss,

    I tried logging in using the credentials you posted however it doesn’t work, please check.

    Best regards,
    Nikko

    November 16, 2018 at 2:06 am #1034225
    michellevelasss

    Hi since you cant access it through bluehost.

    Try using the login below for wordpress.org

    Thank you

    November 17, 2018 at 6:16 am #1034651
    Rikard

    Hi,

    Thanks for that, I got in now. I have no problems updating content on the page, but it looks like you are running the Gutenberg editor on the site? The version you are running doesn’t have support for that unfortunately, could you try to uninstall that please?

    Best regards,
    Rikard

    November 21, 2018 at 2:41 am #1035886
    michellevelasss

    I never downloaded Gutenberg, it automatically added it somehow. Now I deactivated it and it broke my site :( please check

    November 27, 2018 at 1:23 pm #1037979
    Nikko

    Hi michellevelasss,

    Thanks for the admin access and we apologize for the late response.
    I have fixed the pages on your site, let us know if there are pages left that aren’t looking good.
    Please send us a link of the pages that are still messed up.
    Thanks again and sorry for the inconvenience.

    Best regards,
    Nikko

    November 28, 2018 at 6:17 pm #1038653
    michellevelasss

    Thank you Nikko

    November 29, 2018 at 7:22 pm #1039121
    Nikko

    Hi michellevelasss,

    Glad that we could help. :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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