Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • October 23, 2018 at 10:00 pm #1025650
    Rgrant74

    My Mailchimp forms are not working. Emails aren’t being sent and my Order Processing email from Woocommerce are not sending. I have no idea what the commonality is between these two besides my website which in using enfold. Am I way off? Could this have anything to do with the theme?

    October 23, 2018 at 10:28 pm #1025658
    Rgrant74

    Strip form also not displaying properly. the boxed areas for the CC # etc are just slits

    October 24, 2018 at 3:18 am #1025754
    Jordan Shannon

    Hi,

    Could this possibly be a hosting issue? I would look towards the hosting to ensure there is no server issues first.

    Best regards,
    Jordan Shannon

    November 3, 2018 at 4:47 pm #1029500
    Rgrant74

    Hi Shannon,

    I’m still looking at the email sending issues but re: the Stripe. Can you have a look at the site, put a product in the cart then select Stripe? I’m not sure that’s a server issue. I was on an older vriosn on Enfold and just updated but the problem is still there.

    November 8, 2018 at 12:06 am #1031028
    Basilis

    Hi,

    What plugin are u using for stripe? I cna see some errors in the console.

    Best regards,
    Basilis

    November 8, 2018 at 12:36 am #1031039
    Rgrant74

    Stripe for WooCommerce

    November 12, 2018 at 8:45 pm #1032743
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    November 16, 2018 at 9:29 pm #1034598
    Rgrant74

    Thank you – See below

    November 16, 2018 at 10:30 pm #1034617
    Rgrant74

    Re: Woocommerce emails not sending

    As Shannon suggested, I was checking with my host if the Email issues could be related to that but I realized that I AM getting emails from Woocommerce …however the emails that are sending are the New Orders emails that goes to the store owners account from Woo. The Order Processing email that goes to the customer, which I have copied over to my Enfold Child Theme is the one that is not sending.

    I had it copied over there because I recall when setting it up being told that this way when WooCommerce did updates, it would not wipe out any customization I have done to the template.

    Thanks all being said, could the reason that specific email is not sending be because of an issue with the child theme?

    November 19, 2018 at 8:51 pm #1035331
    Basilis

    Hi,

    Have you tried switch to the main version of the theme from the child theme?
    What happen with that?

    Best regards,
    Basilis

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.