Viewing 17 posts - 1 through 17 (of 17 total)
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  • October 21, 2018 at 9:47 pm #1024599
    locke95

    When I am logged in to WordPress my Google Maps works. Whether tablet, smartphone or Windows PC. If I log out of WordPress again then my Google Maps will no longer work under my Contact Page.
    This is the link to my contact page:
    I have the Enfold 4.5. API Key is also correct and is also recognized by the Enfold Theme. My WordPress version is 4.9.8

    Can you help me what the problem may be.

    Sorry, I can not speak English very well, but I hope you can understand what I wrote.

    October 22, 2018 at 7:30 am #1024714
    Rikard

    Hallo locke95,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    You can post in German if you like, we might reply you in English though, if that is ok with you?

    LG,
    Rikard

    October 22, 2018 at 5:34 pm #1025009
    locke95
    This reply has been marked as private.
    October 22, 2018 at 6:09 pm #1025033
    MeridaSWE

    I can’t manage to make the google maps appear in my page. I have used the “google maps block” and it shows nothing.

    The API is OK according to the settings.

    Thak you for your help

    October 23, 2018 at 5:18 am #1025235
    Rikard

    Hallo Uwe,

    Thanks for that, though the map in the widget in your footer seems to be working fine on my end. Are you using the map element on other pages as well? Also, did you add billing details to the Google account connected to the API? It’s now a requirement to use the Google Maps API unfortunately.

    LG,
    Rikard

    October 23, 2018 at 5:18 am #1025236
    Rikard

    Hi MeridaSWE,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    October 23, 2018 at 8:50 am #1025277
    MeridaSWE
    This reply has been marked as private.
    October 25, 2018 at 5:45 pm #1026435
    locke95

    Hallo Rikard,

    The problem is still there. As soon as I am logged in to WordPress I will see the Google Maps. If I log out, Google Maps will not be displayed. This also applies to temporary access to WordPress.

    The Google Account is correctly connected to the API and the billings details is activated.

    Actually, the Google Map should also not work if you are logged in WordPress. In the beginning, the Google Map worked correctly. When it does not work anymore, I can not say. I noticed it only a few days ago.

    The google maps are located in the footer and on the contact page. The temporary access is still active.

    LG
    Uwe

    October 26, 2018 at 9:42 am #1026674
    Ismael

    Hi,


    @locke95    : I can see these errors in the console but I’m not really sure where they’re coming from.

    (index):725 Uncaught SyntaxError: Invalid or unexpected token
(index):746 Uncaught SyntaxError: Unexpected token <
/kontakt/undefined:1 Failed to load resource: the server responded with a status of 404 ()

    A plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Ismael

    October 27, 2018 at 6:45 pm #1027158
    locke95

    Hi Ismael,
    I had disabled all plugins and then logged out of WordPress. Then I called the website but the Google Maps is not watching. Then I logged in again in WordPress and called up the website. Then the map is watching again. The problem still remains. If you are logged into WordPress the map works, you log out the map does not work anymore.

    The problem of Google Map is not due to the installiereten plugins.

    Best regards
    Uwe

    October 29, 2018 at 6:40 am #1027382
    Ismael

    Hi,


    @locke95    : The login token has expired. Can you generate another? We would like to check the dashboard again.

    Best regards,
    Ismael

    October 30, 2018 at 6:57 pm #1028196
    locke95

    Hi Ismael,
    I have generate a new login token.
    Best regards,
    Uwe

    November 2, 2018 at 8:45 am #1029066
    Ismael

    Hi,

    Is this fixed? The map is displaying properly even without logging in.

    Best regards,
    Ismael

    November 4, 2018 at 3:16 pm #1029617
    locke95

    I have waited a few days and apparently the map works now. However, I do not know now what was the reason.
    I have a new problem now. The social media icons are no longer visible. Only the e-mail icon can be seen. However, if I am logged in to WordPress then the icons will work in the upper right corner. If I log out of WordPress the icons are not visible. That’s exactly how it was with the Google Map. I do not know what’s going on.

    Best regards,
    Uwe

    November 5, 2018 at 5:23 am #1029755
    Rikard

    Hi Uwe,

    Thanks for the update. Your new problem is likely due to caching, could you try to clear the cache from your plugins and leave it deactivated to see if that helps please? When to not use a caching plugin

    Best regards,
    Rikard

    November 5, 2018 at 6:06 pm #1029975
    locke95

    Hi Rikard
    Right. It was the cache. I have clear the cache and then the social icons were visible. Google Maps works too. Now everything works perfectly.
    Many thanks for the help.
    Best regards
    Uwe

    November 5, 2018 at 7:35 pm #1030015
    Jordan Shannon

    Hi,

    I’m glad your issues were resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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