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  • October 17, 2018 at 1:36 pm #1022752
    2SINN

    Hello,

    we have a client who insists on IE11 compatibility. Strangely we have a background video on another page, which runs in IE11. But it does not work on a new site. And we cannot figure out why.

    The new site is Enfold version 4.4, the old site version 4.1.2. But it should still support IE11 on the newer version, correct?

    Any ideas from you?

    Thanks in advance!

    October 18, 2018 at 1:03 pm #1023334
    Ismael

    Hey 2SINN,

    Thank you for using Enfold.

    Is it working properly when you use a youtube or a mp4 video? I checked it on IE and I get an error, which seems to be related to vimeo. I’m not sure what it is though because there is no other info.

    Access is denied.
File: 166486624, Line: 1, Column: 1

    Best regards,
    Ismael

    October 18, 2018 at 2:39 pm #1023370
    2SINN

    Hi Ismael,
    thank you for your reply. I tried a YouTube video, and it works in IE11.

    But I cannot see the error you posted. Where does this appear? In the video-container, or in the console log?

    Thanks!

    October 19, 2018 at 11:17 am #1023844
    Ismael

    Hi,

    It’s in the browser console log. That is the only error — no other info. Should we close this then?

    Best regards,
    Ismael

    October 19, 2018 at 11:38 am #1023864
    2SINN

    Hm, not sure. Since it works in the older version of Enfold, but not in the new version… seems to be some kind of bug.

    October 22, 2018 at 2:49 pm #1024886
    Ismael

    Hi,

    Do you have a staging site? I don’t think there’s any modification related to the media files in the latest version for it to not work properly. The error thrown by the browser is quite unclear, so I’m not really sure where to check.

    Best regards,
    Ismael

    October 22, 2018 at 5:43 pm #1025016
    2SINN

    Hi,

    no, since the new site is “new”, this is the staging site. Have you looked through the changes since v. 4.1.2? Maybe there were changes to the system since then…!?

    Best regards

    October 23, 2018 at 11:06 pm #1025672
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    October 24, 2018 at 10:07 am #1025839
    2SINN

    Okay, here you go!

    October 24, 2018 at 2:48 pm #1025917
    Ismael

    Hi,

    I can’t find anything unusual in the site. Please try to upgrade to version 4.5. Use mp4 or youtube videos temporarily.

    Best regards,
    Ismael

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