Hi, have you guys released any directions on getting video backgrounds to work on mobile devices instead of the fall back image?
The browser restrictions have been lifted for more than a year at this point and most users have unlimited data plans these days so bandwidth isn’t an issue.
Thanks for your advice!
Hey Justin,
Thank you for writing to us. For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
Vinay