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  • October 2, 2018 at 4:59 pm #1017150
    Munford

    Hi
    my galleries are opening in a strange way – if you click on an image, it opens as a single image and then you have to close the image and there is a duplicate image in the lightbox behind it where you can click through the gallery. See page below. I don’t remember it being that way before, and don’t think any settings have changed. Can you see what the problem is? shouldn’t it just open in a lightbox click-through gallery?
    thanks for your help
    Nancy

    • This topic was modified 6 years, 1 month ago by Munford.
    October 3, 2018 at 4:42 am #1017323
    Rikard

    Hi Nancy,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 3, 2018 at 10:42 am #1017434
    Munford

    thanks
    login below

    October 4, 2018 at 9:02 pm #1018006
    Ismael

    Hi,

    Thanks for the update. I can’t reproduce the issue on my end. Do you have a screenshot?

    Best regards,
    Ismael

    October 4, 2018 at 10:26 pm #1018021
    Munford

    on the page below, if I click on the first image I get this: https://imgur.com/kY0Z2cb
    then if I close that image the lightbox slideshow is there behind it:

    View post on imgur.com

    I see this in chrome only on all the galleries.
    thanks
    Nancy

    • This reply was modified 6 years, 1 month ago by Munford.
    October 8, 2018 at 2:55 am #1018762
    Ismael

    Hi,

    Thanks for the update.

    This is all I get when I click the image.

    Screenshot: https://imgur.com/a/Vdt5ohx

    Where are you testing this? Which browser?

    Best regards,
    Ismael

    October 8, 2018 at 9:55 am #1018881
    Munford

    I see it in chrome

    October 8, 2018 at 7:49 pm #1019170
    Victoria

    Hi Munford,

    Can you disable caching and minification for now?

    Best regards,
    Victoria

    October 8, 2018 at 10:35 pm #1019263
    Munford

    yes – I turned off wp fastest cache.
    Loading slow now but I am STILL seeing this single image on top of the slideshow.
    very strange. In the inspector that image has “fancybox” tags.

    October 10, 2018 at 4:44 am #1019741
    Ismael

    Hi,

    Did you install any lightbox or gallery plugin? Please disable the plugin or the lightbox option of the gallery plugin. Fancybox is a lightbox plugin, which is not from the theme.

    Best regards,
    Ismael

    October 25, 2018 at 1:31 pm #1026342
    Munford

    yes – I didn’t realize that was installed, or that it was being used automatically on the galleries.
    thanks you can close this thread.

    • This reply was modified 6 years ago by Munford.
    October 25, 2018 at 6:37 pm #1026469
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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