Viewing 19 posts - 1 through 19 (of 19 total)
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  • September 27, 2018 at 9:45 pm #1015526
    Maskenzauber

    Hi
    please watch this video:
    maskenzauber.com/temp/lightbox-issue.mp4

    Anyway which product you call – its always the same.
    If you click on the magnifier of the product image it opens in a lightbox.
    The lighbox has arrows to flip to the next image.
    If you click on an arrow you reach images which absolutely have nothing to do with the product
    You can check it here:
    maskenzauber.com/masken-kopfputz/halbmaske-23/

    In the private field you find credentials for a copy of the website which has the same issue

    btw: It is a theme-issue since the issue is not there with TwentySeven

    Maren

    September 28, 2018 at 5:08 pm #1015805
    Victoria

    Hey Maskenzauber,

    You have the header.php file in your child theme, it needs to be updated with a fresh copy.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    September 28, 2018 at 8:29 pm #1015890
    Maskenzauber

    Wrong.
    I removed the header.php and the issue is still there

    September 30, 2018 at 9:21 pm #1016340
    Dude

    Hi,

    Thank you or reporting this bug. I fixed it on your staging server by replacing line 130 in enfold/js/avia-snippet-lightbox.js

    
groups			:	['.avia-slideshow', '.avia-gallery', '.av-instagram-pics', '.portfolio-preview-image', '.portfolio-preview-content', '.isotope', '.post-entry', '.sidebar', '#main', '.main_menu'],

    with

    
groups			:	['.avia-slideshow', '.avia-gallery', '.woocommerce-product-gallery', '.av-instagram-pics', '.portfolio-preview-image', '.portfolio-preview-content', '.isotope', '.post-entry', '.sidebar', '#main', '.main_menu'],

    I’ll ask our developers to include this fix with the next update.

    Best regards,
    Peter

    October 1, 2018 at 3:07 pm #1016654
    Maskenzauber

    Hallo Peter
    strange….i replaced the line, uploaded it, cleared browsercache & wordpress cache but still i get the issue.
    I as well double checked if the edited file is on the server – it is.
    Example:
    maskenzauber.com/masken-kopfputz/esperance/ (or any other)
    Did you do something else?

    Maren

    October 3, 2018 at 7:30 am #1017374
    Ismael

    Hi,

    I can’t reproduce the issue on the staging site. Please try to remove the browser cache or do a hard refresh prior to checking the page. (see private field)

    Best regards,
    Ismael

    October 3, 2018 at 3:24 pm #1017547
    Maskenzauber

    Like i said before:
    Its solved on the staging – its NOT solved on the live site:

    Hallo Peter
    strange….i replaced the line, uploaded it, cleared browsercache & wordpress cache but still i get the issue.
    I as well double checked if the edited file is on the server – it is.
    Example:
    maskenzauber.com/masken-kopfputz/esperance/ (or any other)
    Did you do something else?

    October 5, 2018 at 6:47 am #1018145
    Ismael

    Hi,

    Sorry about that. Can we access the live site? Please make sure that the Appearance > Editor panel is accessible.

    Best regards,
    Ismael

    October 6, 2018 at 9:14 pm #1018563
    Maskenzauber

    Sorry, but this is not possible.
    I specially for you did set up that staging-site.
    What i can do is to make a copy of the actual live-site again (although there have been no modification on the livesite since the staging was generated)

    maybe you can ask peter if he something else than just replaced that line of php?
    maren

    October 9, 2018 at 5:42 am #1019330
    Ismael

    Hi,

    I’ll tag @Dude to the thread. Please wait for his response.

    Best regards,
    Ismael

    November 9, 2018 at 5:54 pm #1031736
    Maskenzauber

    any news about it?

    November 13, 2018 at 7:02 pm #1033096
    Victoria

    Hi Maskenzauber,

    Is the live site running the same version of Enfold? What did you do to fix it on staging?

    Best regards,
    Victoria

    November 24, 2018 at 2:58 pm #1037252
    Maskenzauber

    I still wait for Peter cause i cant afford explaining you stuff i have already explained

    November 28, 2018 at 4:07 pm #1038571
    Maskenzauber

    it is obvoius a bug and no one there for help?
    My last request is 4 days old now

    December 3, 2018 at 3:48 am #1040087
    Ismael

    Hi,

    Sorry for the late response. Did you check the modification? He (@peter) just added this selector in the lightbox groups variable:

    '.woocommerce-product-gallery',

    Best regards,
    Ismael

    March 17, 2019 at 10:41 pm #1079728
    Maskenzauber

    Are you trying to fool us?
    If you would spent a bit of your time you can answer by yourself. You simply need to read what we posted

    March 19, 2019 at 5:58 am #1080220
    Ismael

    Hi,

    We would like to apologize for the lack of explanation.

    The images of the “halbmaske” product are not displaying or loading properly, so we can’t check the issue. It seems to be a problem with the https or SSL configuration. (see private field)

    Best regards,
    Ismael

    March 20, 2019 at 10:41 am #1080740
    Maskenzauber

    again, why dont your read this thread???

    March 21, 2019 at 9:47 am #1081284
    Ismael

    Hi,

    Sorry about that. So it’s not working in the live site. Please try to include the “.widget_media_gallery” selector in the groups variable.

    Best regards,
    Ismael

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