Viewing 7 posts - 1 through 7 (of 7 total)
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  • September 25, 2018 at 10:07 pm #1014470
    imryan5

    I’ve looked through many posts with similar problems but can’t find a solution that works for me.
    I’ve disabled all the plugins and it still doesn’t work.

    I have a backup of my production site (credentials below) in hopes that you can diagnose what is stopping this function from working.

    Thanks

    September 25, 2018 at 10:23 pm #1014474
    imryan5

    You have my permission to enable/disable/remove/edit anything you need to diagnose. I have a full backup of the site.

    September 26, 2018 at 6:20 am #1014550
    Rikard

    Hi,

    Thanks for the login details, though I get a 405 error after logging in?

    405 Not Allowed

    Are you blocking some IP ranges maybe?

    Best regards,
    Rikard

    September 26, 2018 at 3:03 pm #1014768
    imryan5
    This reply has been marked as private.
    September 27, 2018 at 3:05 am #1015069
    Ismael

    Hi,

    The site is running on a an old version of the theme, 4.3.2. You have to upgrade to version 4.4.1. After the update, please disable the Enfold > Performance > File Compression settings.

    Best regards,
    Ismael

    September 29, 2018 at 3:23 pm #1016058
    imryan5

    I have upgraded my test site to 4.4.1 and disabled file compression. I also looked at the clone of my test site (prior to the upgrade) and compared it to the upgraded site. If found that header.php and functions.php were different in the clone site. I copied them back from the upgraded site to the clone site and that fixed the original problem.

    Now onto a new issue.

    Enfold is interfering with the correct operation of Thrive Leads. On this page https://mp-prod.ghostpoint.com/partner-info/ when you click “Download Now” you get a popup to download the paper. It looks fine on the desktop. However, it does show correctly on a moble. If I disable Enfold and use another theme (I tested on twenty seventeen) if does work correctly and the pop-up resized itself for the mobile device.

    I have a ticket open with Thrive as well

    October 1, 2018 at 5:46 am #1016412
    Ismael

    Hi,

    Looks like a css issue. Please try this code on the Quick CSS field.

    @media only screen and (max-width: 767px) {
.thrv_wrapper {
    width: 100% !important;
    left: 0 !important;
}
}

    Best regards,
    Ismael

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