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Viewing 20 posts - 1 through 20 (of 20 total)
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  • September 24, 2018 at 5:41 pm #1013727
    sbeauchesne

    I used the maintenance mode while we were developing the site. Now that we want to launch it, we removed he maintenance mode but the site still shows the maintenance page. The WP settings are set to the actual front page and the page has the WP bold “front page” indicator. We did clear the server cache (we’re using Siteground and they provide that within the WP interface. We tried to turn the maintenance on and off again, but its still showing the maintenance page as the home. Any idea what else we could do?

    September 24, 2018 at 8:39 pm #1013828
    Victoria

    Hey sbeauchesne,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    September 24, 2018 at 9:26 pm #1013858
    sbeauchesne

    Thanks. Below are the credentials

    September 25, 2018 at 12:33 am #1013937
    Basilis

    Hi,

    The problem is on FTP, it seems that the file for maintenance is there, can we have FTP details?
    Or if we take time – please ask your hosting provider to help you out.

    Best regards,
    Basilis

    September 25, 2018 at 2:11 am #1013948
    sbeauchesne

    Thanks Basillis. Info attached below

    September 25, 2018 at 5:25 pm #1014306
    Dude

    Hi,

    Did you solve the issue? I could log in on your website and I checked your wordpress directory for the .maintenance file (it wasn’t there).

    Best regards,
    Peter

    September 25, 2018 at 8:22 pm #1014455
    sbeauchesne

    Peter: Not sure why, but the home page still shows the maintenance page and not the real home page: http://wpfaststart.net

    September 26, 2018 at 12:24 am #1014500
    sbeauchesne

    Update: If I switch to a different theme (like twenty seventeen), I can see the actual home page. If I switch back to Enfold, it goes back to the maintenance page. There’s got to be an issue with how the maintenance page is created in Enfold. Any help is appreciated, especially from Enfold support as I have included access to my site via private message.

    Thanks
    Stephan

    September 26, 2018 at 10:24 am #1014634
    Ismael

    Hi,

    Thanks for the update. The “Frontpage Settings” was set to “Site to be launched soon” page instead of the actual home page. We adjusted that.

    Best regards,
    Ismael

    September 26, 2018 at 2:43 pm #1014752
    sbeauchesne

    Thanks Ismael. I switched between the maintenance page and real home page so many times, I must have lost track. All is good now.

    September 26, 2018 at 4:30 pm #1014852
    Victoria

    Hi sbeauchesne,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    September 26, 2019 at 3:10 am #1142087
    jhngrn

    Mine was never in maintenance mode yet the development site is stuck in maintenance mode. dev42

    September 27, 2019 at 4:19 am #1142557
    Ismael

    Hi,

    @jhnrgrn: We don’t have access to that email address — only Kriesi. Please provide a username and password directly. And create your own thread so that we can close this one. Did you install a cache or maintenance mode plugin?

    Best regards,
    Ismael

    October 14, 2019 at 5:50 pm #1147880
    jhngrn

    Please clarify which plugins you are referring to specifically.

    Below is the complete Site Health Info:

    • This reply was modified 5 years, 1 month ago by jhngrn.
    October 16, 2019 at 6:23 am #1148303
    Ismael

    Hi,


    @jhngrn    : It’s been a while. Thank you for the update. The maintenance mode page is actually set as the home page in the Settings > Reading panel. Please revert those options back to default, then set the actual front page in the Enfold > Theme Options panel.

    Best regards,
    Ismael

    April 30, 2020 at 10:16 am #1208469
    johanOGP

    Hello, I wrote few month ago about a maintenance problem in my client website. A moderator had proposed me to install a recent version of the theme using ftp. I did that but the problem is still here. Can you help me to solve this problem ? Thanks

    May 1, 2020 at 12:18 pm #1208816
    Rikard

    Hi johanOGP,

    Where can we see and reproduce the problem you are having?

    Best regards,
    Rikard

    May 1, 2020 at 4:08 pm #1208858
    johanOGP

    Hi,
    The website is http://www.ogp-patrimoine.fr. The problem is that it’s not possible to desactivate the maintenance mode on the home page. In the meantime, I redirected the home page with a 404 page error.

    Thank you for your response.

    May 2, 2020 at 8:08 am #1209065
    Rikard

    Hi johanOGP,

    Thanks for the update. Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    May 5, 2020 at 12:43 pm #1209922
    johanOGP

    Hi, I’m going to do that. Thank you.

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