Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1010815
    Nicole Tongue
    Guest

    Purchased the theme update. It is causing all sorts of issues with the site we had. The JSS script is conflicting with the site and the Cyclone slider only works for 1st slide now. If I activate the JSS script, then the header becomes a massive 3 inch black top with all kinds of notifications about CSS java conflicts.

    #1010889

    Hey Nicole Tongue,

    I don’t see the black top you’re referring to.

    Could you please attach some screenshots of the issue?

    I see no errors in JavaScript, the html is there and the sliders JavaScript seems to be working.

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Victoria

    #1010906
    Nicole Tongue
    Guest

    Please GO INTO the dashboard and look deeper.

    The LARGE BLACK BOX is GONE – because I DISABLED the plugin. When you ENABLE the plugin – the site becomes a nightmare,

    You should have also noticed that the Cyclone slider is not working. You get the FIRST SLIDE ONLY – then it goes completely white.

    Please LOOK AGAIN and pay a little more attention to what I am writing. Thank you.

    #1010923

    Hi,

    The LARGE BLACK BOX is GONE – because I DISABLED the plugin. When you ENABLE the plugin – the site becomes a nightmare,

    Yes this is a bug of the toolbox plugin you’re using – see https://wordpress.org/support/topic/php-7-2-errors-6/

    I’d recommend to downgrade to php 7.0. You can upgrade to 7.2 again as soon as the plugin developers fixed the issue. I’ll check the slider after the downgrade to php 7.0 – then we can be sure the toolbox plugin code doesn’t interfere with the slider.

    Best regards,
    Peter

    #1010970
    Nicole Tongue
    Guest

    The hosting company will not download for the client. So now what are they supposed to do?

    #1011145

    Hi,

    I deactivated the plugin now and added this code to the enfold/functions.php to embed your javascript in the head section:

    
    function avia_header_scripts_custom(){
    ?>
    <!-- start number replacer --> 
    <script type="text/javascript"><!-- 
    vs_account_id = "CtjSf1bhz2lKbgDG"; 
    //--></script> 
    <script type="text/javascript" src="//calls.propelmarketing.com/euinc/number-changer.js"> 
    </script> 
    <!-- end ad widget -->
    <?php
    }
    add_action('wp_head', 'avia_header_scripts_custom');
    
    

    The code should replace the plugin and you don’t need to activate it again.

    I fixed the slider issue with css code (quick css field):

    
    .cycloneslider-template-default .cycloneslider-slide.cycle-slide-active {
        opacity: 1 !important;
    }
    

    Best regards,
    Peter

    #1011315
    Nicole Tongue
    Guest

    THANK YOU! Will we need to remove this code and reactivate plugin at a later date – when Enfold makes additional updates?

    #1011375

    Hi,
    You will not need to activate the plugin before updating Enfold, but after updating you will need to re-add the code, as the update will overwrite it.
    Please save a link to this post or save a copy of this code to your computer.
    If you install a child theme you will not have to worry about this as the code will always be safe. Read about using a Child Theme here.

    Best regards,
    Mike

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