Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 17, 2018 at 8:42 am #1010616
    Luca

    Hey guys,

    I think my whole page is falling appart.
    Elements are not shown right, or completly missing (If I only load used elements).
    In the shop, tabs not loading the first time someone visits, only after reload.

    I tried updating, turning off all plugins, switching themes, changing compression… nothing helps.
    Maybe you guys can figure out whats wrong?

    September 17, 2018 at 1:08 pm #1010714
    Victoria

    Hey Luca,

    Could you please attach some screenshots of the issue?

    Could you please enable the Advanced Layout Builder debug mode. Here is how to do it:

    Advanced layout builder

    Best regards,
    Victoria

    September 17, 2018 at 3:04 pm #1010789
    Luca

    Hey Victoria,

    first of all, your “here’s how to do it link” gets converted into an iframe I can’t scroll in.
    Got it enabled anyways ;-)

    The tabs are only hidden if you FRIST go to the product page from google without any cache.
    If you navigate to the product, the tabs are there. Very strange… Anyway, lets move on to the screenshots: (private)

    September 18, 2018 at 8:59 am #1011149
    Ismael

    Hi,

    Did you update the theme just recently? If you see the issue again, edit the page and then update it. That should fix the issue. (see private field)

    Best regards,
    Ismael

    September 18, 2018 at 1:48 pm #1011279
    Luca

    Hey Ismael,

    I’ve updated every single page on the website and now the elements are shown again.
    Still, the additional information in the top bar is shifted up and the fullscreen-section on the start-page is over 3000 pixels high!

    September 18, 2018 at 2:29 pm #1011305
    Victoria

    Hi Luca,

    Which part is shifted to where? Can you please show us what it is supposed to be like?

    Best regards,
    Victoria

    September 18, 2018 at 3:19 pm #1011343
    Luca

    I created an detailed illustration of the problem(s).

    September 18, 2018 at 5:18 pm #1011400
    Victoria

    Hi Luca,

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
@media only screen and (min-width: 1024px) {
  #top.home #main #av_section_1.avia-section .template-page {
    padding-top: 600px;
  }
  #top.home #main #av_section_1.avia-section {
    min-height: 1700px;
  }
  #top.home #av_section_1 {
      margin-bottom: 50px !important;
  }
}

    If you need further assistance please let us know.

    Best regards,
    Victoria

    September 19, 2018 at 9:50 am #1011698
    Luca

    Thank you all for the help and support, I found the issue in the end!

    There was an error in my php-code in the functions php, that applied only to logged out users.
    So that’s why you guys couldn’t see it :-)

    Fixed it, everything works perfectly again!
    This can be closed!

    September 19, 2018 at 11:57 am #1011750
    Rikard

    Hi,

    Great, glad you found the problem and thanks for letting us know. I’ll close this for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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