Viewing 4 posts - 1 through 4 (of 4 total)
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  • September 13, 2018 at 12:19 am #1009121
    kpcradix

    Hello,
    I have an issue with users who want to reset their password. On the wordpress login widget they press the lost your password link and are redirected to /my-account/lost-password/. After entering their email they get redirected to /my-account/lost-password/?reset-link-sent=true and receive an email that says click here to reset your password. When you click the link you get sent back to /my-account/lost-password/?show-reset-form=true but it does not show the reset form. It shows the login screen again. We have had a lot of customers complain about this. Is this something you can help with?
    Best regards,
    Chris

    September 13, 2018 at 9:30 am #1009292
    Victoria

    Hey kpcradix,

    This is a general WordPress issue, you might look at and address this question at those forums.
    Home

    If you need further assistance please let us know.
    Best regards,
    Victoria

    September 13, 2018 at 10:43 pm #1009686
    kpcradix

    Thank you Victoria

    September 13, 2018 at 10:45 pm #1009688
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘User Password Reset Infinite Loop’ is closed to new replies.