Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • September 4, 2018 at 4:47 pm #1005684
    javinunez

    Please I need help to update Enfold theme. I couldn’t on wordpress and either by ftp.

    September 4, 2018 at 8:48 pm #1005768
    Nikko

    Hey javinunez,

    Thanks for giving us admin access.
    I checked your site and I don’t see the Enfold being installed.
    Is it updating the Enfold theme you’re having issues? or installing the theme?
    Can you tell us also what errors you are having?

    Best regards,
    Nikko

    September 5, 2018 at 12:37 am #1005823
    javinunez

    Hello Nikko,

    I lost all my website, when update I only see all page white. I try to install new wordpress.
    I cant restore my backup.
    Please can you help me to do that with the last Enfold Theme?
    See the backup with enfold 4.2 on private content and all data to login and ftp is the same.

    September 5, 2018 at 5:27 am #1005878
    Rikard

    Hi,

    Thanks for the feedback, though it looks like your site can’t even communicated with the database. Please see private.

    Maybe it would be better if you got in touch with your hosting provider to see if they can restore a backup for you?

    Best regards,
    Rikard

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.