Viewing 9 posts - 1 through 9 (of 9 total)
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  • August 28, 2018 at 3:24 am #1002501
    scottmlogan

    Hello! Hope you’re doing well. Thanks as always for an amazing theme.

    On our site for the mobile menu I am not really able to scroll up or down.

    I’ve tried several other solutions posted in the help forums such as:

    #mobile-advanced {
overflow:auto!important;
}

    and 

    #wrap_all { 
overflow-y: scroll;
}

    and

    .show_mobile_menu #mobile-advanced {
overflow-y: scroll;
}

    and

    @media only screen and (max-width: 767px) {
.boxed #wrap_all { overflow: hidden; /*needed for mobile menu scrolling */ }
}

    and

    @media only screen and (max-width: 767px) {
   #wrap_all {overflow: hidden !important; /*needed for mobile menu scrolling */}
}

    As well as updating to enfold 4.4 and so far nothing has worked.

    I also tried switching to the various mobile menu layout options.

    (just sharing those so you know what I’ve tried so far)

    Any ideas?
    Thanks so much!

    • This topic was modified 6 years, 2 months ago by scottmlogan.
    August 28, 2018 at 11:45 pm #1002917
    scottmlogan

    Any response would be super helpful. Thank you!

    August 29, 2018 at 9:32 am #1003041
    Dude

    Hi,

    I don’t have an IPhone to test your website but as far as I know other members of the support team have Apple devices. Can you please post a link to your website so we can check the code.

    Best regards,
    Dude

    August 29, 2018 at 9:10 pm #1003257
    scottmlogan

    Sure! Link in private content.

    August 30, 2018 at 3:26 pm #1003679
    Victoria

    Hi scottmlogan,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    August 30, 2018 at 4:32 pm #1003708
    scottmlogan

    Thanks so much! In private comments.

    August 31, 2018 at 10:13 am #1003996
    Victoria

    Hi scottmlogan,

    Which version of php are you running?

    Did you remove all the css you tried above?

    Did you update the theme via FTP? It might be a good idea to reupload a fresh version on the theme via FTP at this point.

    Best regards,
    Victoria

    August 31, 2018 at 10:53 pm #1004235
    scottmlogan

    Thanks for your response.

    I was running php v5 but updated to 7. Performance was the same for both.
    I removed all CSS, cleared / refreshed cache and tried again. Same issue.
    I had updated the theme via FTP prior to contacting you guys as I had seen that could be an issue.

    thanks!

    September 3, 2018 at 5:08 am #1004763
    Vinay

    Hi,

    Does the mobile menu work if you remove the custom code?

    We can provide you with an alternate code to scroll the mobile menu.

    For testing purpose, please remove all the customization and perform the below steps to clear the browser cache and check for the issue:

    1. Disable “merging and compression” for CSS and JS files from Enfold > Performance.
    2. If a caching plugin is installed check the plugin settings and clear the cache and deactivate the plugins for testing purpose.
    3. Hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload”.

    Best regards,
    Vinay

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