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I updated the layout of the home page for one of our clients and when I was finished, saved the updated layout as a page template in the advanced visual editor. Then I went to the French version of the home page and loaded the updated template saved from the English home page. However the layout of the French page is not displaying correctly. I checked and all the page settings are the same as the English page. I included links to both pages in the private content below. Any help with this would be great.
Hey NicomIT,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaSure, the login info is in the private content below.
It looks like the issue is only happening with the first three containers/elements on the page. The “Port Operations Center” header onward looks to be okay. But everything above that is not displaying correctly or the CSS isn’t being recognized. I also notice the search and social media icons in the header are not displaying correctly or the same as on the English pages. I had another support request in regarding adding the search to that area. Here is the link to that in case it’s helpful:
https://kriesi.at/support/topic/adding-search-to-the-header-secondary-menu/After my previous post I decided to look through all the theme options to make sure all the settings were the same for both English and French. Under “Performance” > “Disabling of template builder elements” on the French theme options, “Load Only Used Elements” was selected and I changed that to “Always Load All Elements” and now it looks like the French home page is displaying correctly. So either that did the trick or you happened to make a change that fixed it.
Hi NicomIT,
Glad you got it working for you! :)
Looks like you need to have elements loaded all the time.
If you need further assistance please let us know.
Best regards,
Victoria
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