Viewing 18 posts - 1 through 18 (of 18 total)
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  • #836090

    Hello,

    I stupidly edited the Flashlight: style.css and now the site is down. May I please have access to the original css so I can get the site back up?

    #836299

    Hi,

    I attached a link in private content field where you can find Flashlight’s style.css content :)

    Regards,
    Yigit

    #836608

    I have copy/pasted the css you linked me into Appearance > Editor and the website is still blank.

    Collin

    #836701

    Yigit,

    I have copy/pasted the css you linked me into Appearance > Editor and the website is still blank. Do you know how I can fix this? Do you know why it is not taking the CSS? This is quite urgent, I appreciate it.

    Collin

    #837005

    Hi mungobo69,

    Can you check the server log for error please and send it to us?

    Best regards,
    Victoria

    #837171
    This reply has been marked as private.
    #837745

    Hi,

    Thanks for that. Please send FTP and WordPress admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    #837795

    Rikard,

    Great, I can use the help ASAP. I’m doing this for a client and he’s anxious to get the site back up.

    Thank you!

    Collin

    #837885

    Hi Collin,

    We need FTP server address as well.
    Are you still getting all those errors in the log?

    Best regards,
    Victoria

    #838029

    Victoria,

    I had to create an FTP account. Credentials shared in private. I have also copied the errors I have found in the Flashlight error log. It does look different than before, but now I’m wondering if I shared the correct error logs before.

    I originally tried to copy/paste the parent css sheet back into the Reader portion of WordPress, but the website did not come back up. I have shared the error logs.

    I’m hoping you can help me get the website back live so I don’t have to start from scratch.

    I stupidly edited the main css and I am relatively new to all of this, building the website for a friend, and I’m now terrified of losing all my hard work.

    Thanks so much!

    #838611

    Hi mungobo69,

    Which version of php are you running? You might want to update your php version. Have there been any changes made in the server configuration? You will not loose you work. The files and the database are still there :)

    Best regards,
    Victoria

    #838898

    Victoria,

    I was asked by a friend to update his website. I don’t have a lot of skills and or knowledge with PHP or server configurations.

    I started this support thread 6 days ago, and every day (or every other day) I get one response, asking me to provide more data or yet another login. My friend (client) is growing impatient as he thought that buying a premium theme would provide support timely support.

    What still needs to be done to get the site back up? How is the PHP or server relevant?

    Collin

    #839393

    Hi Collin,

    Wordpress still works with php 5.6, but there are things added there that will break very soon, if not already broken, because there is a php7, which is a huge step forward for the technology and many projects are switching to it. And the error that you’re getting seems to be related to the php version.

    Best regards,
    Victoria

    #839665

    Victoria,

    I am currently running PHP 5.6 (Single php.ini).

    If the site was running correctly before with 5.6, how would updating to version 7 resolve this issue?

    My client, who paid for the Flashlight theme, is really getting frustrated and it is causing me a lot of stress. Is there a way I can get on the phone with you or someone else to trouble shoot this? I really don’t want to start from scratch, but unless I get help with this issue I may have to resort to that, which will be weeks of re-work off the clock. I hope you can empathize.

    I will go ahead and update now, and I’ll need to know from you what steps to take next to get the site back up.

    Thank you,
    Collin

    #840820

    Hi Collin,

    How did it go with the upgrade?

    Best regards,
    Victoria

    #841007

    Victoria,

    The website homepage now has this on it:

    Parse error: syntax error, unexpected ‘class’ (T_CLASS), expecting ‘,’ or ‘;’ in /home1/lampertp/public_html/jimpiper/wp-content/themes/flashlight/sidebar.php on line 93

    Does this mean anything to you?

    Is there a something I can execute to see how the update may have helped?

    Collin

    #841029

    The site is now back up. I just backed up my files, deleted the theme, and re-installed. I wasn’t aware that the fix could be this easy, nor was I told by any support to execute something simple like this. I was under the impression that a quick fix like this wouldn’t achieve what I needed.

    #841192

    Hi Collin,

    Thanks for the feedback, I’m glad you got your problems fixed and I’m sorry for us not being able to help you out more efficiently, it’s not always that easy to identify what the problem might be when something like this happens.

    We’ll keep the thread open in case you should need any further help.

    Best regards,
    Rikard

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