Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 16, 2018 at 2:26 pm #997948
    hollyp3

    Hello! I love your theme and use it on our PTA site. I have updated the Enfold theme to the latest version and increased the WP Memory limit in the wp config file. However, I am still not able to update Menus in the backend of the site. I get the following message:

    This page isn’t working. www…didn’t send any data. ERR EMPTY RESPONSE.

    Can you please help? Thanks!

    August 16, 2018 at 7:46 pm #998120
    Jordan Shannon

    Hey hollyp3,

    Have you tried disabling all plugins to see if this issue resolves?

    Best regards,
    Jordan Shannon

    August 16, 2018 at 11:33 pm #998211
    hollyp3

    Yes. I disabled all the plugins. I am running PHP 7.0 FastCGI on my host server. I added a line in wp-config.php: define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); and my plugins are disabled. But I still get the error response noted above when I try to remove a subpage in my main menu. And now I just tried to make a simple text edit on the home page and the edit didn’t take either because I got the same ERR EMPTY RESPONSE that I noted above.
    Also—I am working in Google Chrome on a MBP.

    Thank you for any help you can provide.

    • This reply was modified 5 years, 8 months ago by hollyp3.
    August 17, 2018 at 7:16 am #998294
    Rikard

    Hi,

    Thanks for the feedback. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 17, 2018 at 11:55 pm #998602
    hollyp3

    Thank you Rikard,
    I am now able to update the site fully through Safari. I am not able to save changes consistently in Chrome though and still get the ERR EMPTY RESPONSE. If you think the Chrome issue is related to our site, I will go ahead and post the temporary login info/URL. Otherwise, if there is some info about working in Chrome that is relevant, I would be grateful for a link to the info.

    In any case, I will have to hand off administration of our PTA site in 9 months and the new administrator may not want to work in Safari. I think I should have the site editable in Chrome by that time.

    Many thanks!
    Holly

    August 18, 2018 at 7:48 am #998659
    Rikard

    Hi Holly,

    Thanks for the feedback, it sounds like a local issue if it’s working in one browser but not the other. Did you try to use an incognito window in Chrome to see if that works better?

    Best regards,
    Rikard

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