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    Our previous web person purchased Shoutbox about 2.5 years ago. I have since taken over the administration of the website. I am having compatibility problems now with all the WordPress updates. I needed to have access to Shoutbox updates and have had no luck in contacting our previsous web person.

    I just puchased a new version of Shoutbox in the hope that I could have access to updates. My question is: Do I have to reload the entire website again in order to install the updates? I am hoping not. I would like to be able to just access updates. Please let me know.

    Thank you,



    Hey FTAW,

    you can manually update via FTP: (Purchase code hidden if logged out) /

    Best regards,


    Hi Andy,

    Thanks for the info regarding updating our theme. I was successful using the Envato Market plugin. I am now having problems with my posts:

    You will see by the url has changes and a lightbox tag is attached. The images are elongated and under them is date, edited by and comments info? Also the thumbnails under the slideshow on the home page no longer have links.

    Please help!

    Thank you!


    Update – I have fixed the url problem. Now I just need to get stop post information from displaying underneath the featured image and find out why the image is distorted (elongated).

    Thank you!




    It appears you already made the post info not display under the featured images? (please see screenshot attached). If this is not correct please share a precise link where we can inspect the element in question.

    Best regards,


    No, if you click on the individual gallery post is is still appearing and if you click the dropdown menu Gallery Listing and click any of the categories – north, south etc when you see them listed there is post info showing there as well. Also images are elongated on the posts. Thx for your help with this!

    • This reply was modified 3 years, 2 months ago by  FTAW.

    Here is a link to one of the pages that is posting date, posted by and comment info:

    Please help me to take this information off. Also the image is elongated/distorted. It never used to look like that until I did the update.

    Thanks for all your help!


    P.S. It is not showing up on the image generated in this post by the link. You have to go to the actual page from a web browser.

    • This reply was modified 3 years, 2 months ago by  FTAW.

    FIXED – Added custom css

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