Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 15, 2019 at 5:29 am #1067285
    Laia2018

    Hello there!

    I have been experiencing issues in a particular part of the home page of my website, where it shakes (under “SECURE PAYMENT” and “WORLD-WIDE DELIVERY” headers) and another part where slightly moves up and down on the testimonials that I have created. The movement up and down is also present in the footer of the home page.
    This issues do not replicate across the website. They are only present in the home page

    I asked to the technical support of my hosting provider, and after investigation they asked me to contact the developer of the theme, because they have found a CCS code that originates this unstable movement on the website. Apparently this CCS code can only be removed by the developer of the theme.

    Could you please assist on this issue?

    Thank you so much in advance,
    Laia

    February 16, 2019 at 9:52 pm #1067817
    Victoria

    Hey Laia2018,

    Could you please attach some screenshots of the issue?

    Could you please give us a link to your website, we need more context to be able to help you.

    Best regards,
    Victoria

    February 19, 2019 at 1:35 am #1068688
    Laia2018

    Hello Victoria,

    Many thanks for your response.

    I have recorded a few videos of the instability of the website. Here you can see here the shacking effect in the specific part of the home page:

    And here the up and down movement:

    Please let me know if you require more information to assist on this issue.

    Thank you so much in advance,
    Laia

    February 24, 2019 at 12:12 am #1070820
    Mike

    Hi,
    Sorry for the late reply, thank you for the videos and login. I have taken a look at your site and see at the top of your page your “RECENT TOP SELLERS” product slider is different heights, so when it changes your whole page shakes.
    I have added this code in the General Styling > Quick CSS field:

    #top.home .template-shop.avia-content-slider {
height: 422px !important;
max-height: 422px !important; 
}

    This sets the max-height so that it doesn’t shake the page anymore. Please clear your browser cache and check.

    Best regards,
    Mike

    February 27, 2019 at 4:07 am #1072132
    Laia2018

    Dear Mike,

    The problem is solved, thank you so much!

    However, another issue has appeared which wasn’t present before fixing the home page issue. In the “Shop” page, there was a masonry element that was working fine, but now the two boxes on the right side on the screen present some instability and some borders that were not there before, the box on the left side on the screen works just fine.

    I have tested it multiple times, removing the pictures and adding them again, and including another masonry template again but the problem persists. Could you please have a look at it and see how could this be fixed? There is also a masonry element in the “About” page and it works just fine…

    Thanks a lot in advance,
    Laia

    • This reply was modified 6 years, 1 month ago by Laia2018.
    February 27, 2019 at 7:09 am #1072169
    Mike

    Hi,
    I tried to find the two masonry boxes that have the border issue, but I don’t see it. Please link to the page directly in the Private Content area. Perhaps a screenshot would be nice too, you can add screenshots by uploading your images to a service such as postimages.org and pasting the html code or the link given in your post.

    Best regards,
    Mike

    March 5, 2019 at 11:30 pm #1075154
    Laia2018

    Hi Mike,

    I hope this email finds you very well.

    Thanks very much for your response and sorry for my late reply.

    I have attached the link to the website on the private content area and a screenshot as requested. I hope this works on your end.

    Thanks & Kind regards,
    Laia

    March 7, 2019 at 5:47 am #1075755
    Mike

    Hi,
    Thanks, I added this to your css:

    html.responsive,.responsive body {
    overflow-x: visible !important; 
}

    and after I cleared your site cache it seems to be gone. Please clear your browser cache and check.

    Best regards,
    Mike

    March 12, 2019 at 11:17 pm #1078029
    Laia2018

    Dear Mike,

    Thank you so much for fixing it. Now it works on my end :)

    Kind regards,
    Laia

    March 13, 2019 at 12:54 am #1078056
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Unstable website. I suspect is due to CCS code addition’ is closed to new replies.